Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
NURUL SHAFIKAH BINTI MOHD FAIZAL

NURUL SHAFIKAH BINTI MOHD FAIZAL

Kajang,Selangor Darul Ehsan

Summary

Experienced with dental assistant procedures and patient care. Utilizes advanced techniques in sterilization and instrument preparation to support successful dental surgeries. Knowledge of managing patient comfort and maintaining sterile environment.

Overview

6
6
years of professional experience

Work History

Dental Surgery Assistant

Dentaloft Jade Hills
02.2025 - Current
  • Assist the dentist or oral surgeon during surgical and routine dental procedures
  • Prepare and sterilize dental instruments, surgical trays, and equipment according to infection control protocols.
  • Ensure surgery room is clean and properly set up for each procedure.
  • Take and develop dental OPG & CBCT (X-rays) as required.
  • Support in handling and mixing dental materials
  • Schedule and confirm patient appointments, and manage billing using kumoDent
  • Provide chairside support during complex surgeries procedures.

Retail Assistant

Al Ikhlas Gadget Bangi
04.2024 - 02.2025
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Help customers locate specific items, enhancing customer satisfaction and contributing to a steady increase in daily sales.
  • Use communication skills to up-sell and cross-sell products, leading to a 5% increase in average transaction value.
  • Ensure all departments are fully stocked, reducing out-of-stock instances by 10%.
  • Efficiently stock, replenish, and organize shelves, improving inventory accuracy.

Retail Assistant Supervisor

Family Mart Jade Hills
05.2023 - 03.2024
  • Managed staff scheduling and deployment, ensuring efficient operations during peak hours, which improved staff productivity.
  • Monitored stock levels, product displays, and store appearance, leading to a 10% increase in customer satisfaction based on internal feedback.
  • Assisted customers with inquiries and resolved complaints, maintaining a 98% customer satisfaction rate.
  • Performed administrative tasks, including maintaining records and filing, ensuring compliance with company policies and reducing filing errors by 20%.

Warehouse Assistant

MCCKT Lifestyle HQ
07.2022 - 04.2023
  • Managed the pulling, packing, and labeling of customer orders, ensuring 98% order accuracy.
  • Processed inbound stock using Warehouse Management System (WMS), reducing stock discrepancies by 15%.
  • Conducted quality checks on incoming orders, contributing to a 10% reduction in damaged goods.
  • Assisted in implementing process improvements that enhanced daily productivity by 8%.

Account Assistant cum Debt Collector

Malaysian Urgent Care Clinic
08.2021 - 07.2022
  • Manage outstanding payments and ensure timely debt recovery while maintaining positive relationships with clients.
  • Contacted and followed up with over 100 debtors monthly, resulting in a 15% improvement in payment collections.
  • Negotiated payment terms and schedules with clients, reducing overdue accounts.
  • Successfully built trust relationships with debtors, leading to a 20% decrease in repeat overdue cases.
  • Assisted in preparing monthly debt recovery reports for management review.

Team Leader

I Love Yoo!
04.2021 - 07.2021
  • Led daily operations in the outlet, ensuring smooth coordination between front and back-of-house tasks to meet operational goals.
  • Managed day-to-day outlet operations, including cashier duties and kitchen workflows, improving overall efficiency by 15%.
  • Trained and supervised new staff members, resulting in a 10% improvement in team productivity.
  • Fostered teamwork and collaboration among staff, helping to reduce service errors by 8%.
  • Prepared and submitted daily operational reports to supervisors, enhancing communication and accountability within the team.

Tearista

Tealive Bandar Kajang
06.2019 - 03.2021
  • Assisted customers in selecting menu items, improving daily upsell rates by 8%.
  • Managed stock inventory and processed purchasing orders through the POS system, ensuring a 95% stock availability.
  • Maintained cleanliness and organization of the store, contributing to a 10% reduction in health inspection issues.

Education

Sijil Pelajaran Malaysia - SPM

SMK Jalan Bukit
Kajang
12.2018

Skills

  • Software: Microsoft Word, Microsoft Excel, Anchanto (Warehouse Management Software), Quickbooks, Xilnex, kumoDent
  • Language: Bahasa Malaysia (Native), English (Fluent)
  • Cash Handling & POS Systems
  • Customer Assistance
  • Teamwork and collaboration
  • Scheduling
  • Multitasking
  • Orthodontic procedures

References

Available upon request

Timeline

Dental Surgery Assistant

Dentaloft Jade Hills
02.2025 - Current

Retail Assistant

Al Ikhlas Gadget Bangi
04.2024 - 02.2025

Retail Assistant Supervisor

Family Mart Jade Hills
05.2023 - 03.2024

Warehouse Assistant

MCCKT Lifestyle HQ
07.2022 - 04.2023

Account Assistant cum Debt Collector

Malaysian Urgent Care Clinic
08.2021 - 07.2022

Team Leader

I Love Yoo!
04.2021 - 07.2021

Tearista

Tealive Bandar Kajang
06.2019 - 03.2021

Sijil Pelajaran Malaysia - SPM

SMK Jalan Bukit

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NURUL SHAFIKAH BINTI MOHD FAIZAL