Nurul Izzati binti Mujri
Tanjong Karang
Summary
Experienced retail professional with a successful background at 7 Eleven Sdn Bhd, focused on delivering exceptional customer service through active listening and effective problem resolution. Expertise in Microsoft Excel supports accurate data management and operational improvements. Collaborative approach fosters teamwork and enhances overall performance.
Overview
1
1
year of professional experience
Work History
Retail Associate
7 Eleven Sdn Bhd
05.2023 - 01.2024
- Delivered personalized customer support, listening closely to needs and ensuring satisfaction
- Maintained organized records and followed hygiene protocols strictly
- Managed inventory levels and data input, emphasizing consistency and error reduction
- Processed transactions and handled confidential information accurately
- Developed strong teamwork and communication skills across various shifts
Customer Service Assistant
JomRun
Cyberjaya
07.2022 - 09.2022
- Handled customer inquiries with empathy and efficiency to enhance satisfaction.
- Maintained product data and executed backend updates for operational accuracy.
- Acquired proficiency in internal tools and reporting systems within retail environment.
Education
Bachelor of - Linguistics
National University of Malaysia
Bangi, Selangor01.2022
STPM -
SMK Dato' Harun
01.2018
SPM -
SMK Dato' Harun
01.2015
Skills
- Microsoft Excel: Basic data entry, sorting, formulas, charts
- Power BI: Beginner-level training (self-study)
- Google Sheets: Data input and basic dashboards
- Data Entry & Record Management: High attention to accuracy and confidentiality
- Problem Solving & Active Listening
- Team Collaboration & Communication
- Empathy and Customer Understanding
- Accuracy in Data Handling
- Adaptability in Fast-Paced Environments
References
Available upon request
Languages
Malay: Native, English: Professional Proficiency
CURRENT FOCUS
Actively pursuing training in Microsoft Excel and Power BI through online courses and government-sponsored learning programs to build foundational BI skills. Seeking an opportunity to apply these learnings and grow within the BI field through real-world internship experience.
Affiliations
- Red Cresent volunteer in university
Accomplishments
- 3rd in Pertandingan Pertolongan Cemas (PBS) Peringkat Negeri Selangor 14-15 September 2019
Timeline
Retail Associate
7 Eleven Sdn Bhd
05.2023 - 01.2024
Customer Service Assistant
JomRun
07.2022 - 09.2022
Bachelor of - Linguistics
National University of Malaysia
STPM -
SMK Dato' Harun
SPM -
SMK Dato' Harun
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