Microsoft Office
NURUL HISHAM BIN MOHD PUZI
Content Management
Semenyih
Summary
Experienced professional dedicated to supporting organizational goals and missions. Committed to continuous improvement in work ethics, communication, time management, and decision-making. Determined to apply expertise and knowledge to meet the demands of a challenging and rapidly growing organization.
Overview
16
16
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages
Work History
Web Portal Maintenance
Jaringan Semangat Sdn Bhd
06.2024 - Current
- Regularly monitor and maintain the health and performance of our web portals
- Provide technical support to internal teams and external users regarding IT issues
- Troubleshoot and resolve any technical issues that may arise promptly
- Collaborate with the development team to implement updates, patches, and improvements to the web portals
- Ensure the security and integrity of the web portals by implementing best practices and security measures
- Conduct routine backups and disaster recovery plans
- Keep abreast of industry trends and advancements to recommend and implement new technologies
- Meeting with development managers to discuss the scope of software projects
Global IT Technical Support Specialist
Herbalife Global Business Service Center Malaysia
12.2021 - 05.2024
- Performing the UAT on the deployment changes in the system environment (Website and Mobile Apps updates)
- Conduct routine backups and disaster recovery plans
- Manage the Localization (translation request) to cater the global business market for Website and Mobile Apps
- Managed and maintained company networks, ensuring optimal performance and security
- Developed and deployed software applications using languages such as Java and HTML
- Provided technical support to end-users, resolving issues related to hardware, software, and network connectivity
- Implemented security measures to protect company data and systems from cyber threats
- Led IT projects from conception to completion, ensuring timely delivery and adherence to budget
Senior Executive, Customer Experience
Desaru Development Holdings One Sdn Bhd
03.2019 - 12.2021
- Company Overview: (Desaru Coast)
- Take part ownership of overall customer visit lifecycle and related execution to ensure great seamless experience for customers
- Manage back office operations that covers curating experiences, reservations, accounting and report generation
- Provide comprehensive reporting on overall operations, campaigns and optimizations and maintain accuracy of performance reporting
- Participate with internal and external stakeholders to define business needs and objectives and identifying appropriate tactical approaches to achieve business goals
- Responsible for the visitor landscape including monitoring, evaluating and analyzing the market and industry
- Other related responsibilities to support the overall operations of existing platform(s) and channel(s)
- Website Content management: Responsible for management and execution of all content and promotions through all e-commerce touch points and affiliated channels through CMS platform
- Curate, create, edit, check and publish all related content on the platforms
- Take full ownership of overall web content development and execution including seasonal site changes and updates to ensure seamless experience
- Check and text U/X improvements based on best practice and testing data
- Responsible for monitoring the competitor landscape including monitoring, evaluating and analyzing threats from existing or new players within the market and industry
- Provide comprehensive reporting on overall e-commerce content and inventory include operations, campaigns and optimizations and maintain accuracy of site analytics and performance reporting
- Partner with internal and external stakeholders to define business needs and objectives and identifying appropriate tactical approaches to achieve business goals
- (Desaru Coast)
Content Provider Governance
Celcom Axiata Berhad
05.2017 - 11.2018
- Custodian of L2, L3 and USSD Direct dial code including assignment and termination of keywords, short codes and direct dial codes upon request
- Monthly SC, USSD Direct Dial Code, keyword charges verification and billings by confirmation of proposed charges by verifying all related records, seeking approval for monthly charges & advising BCPO to proceed with charging
- Monitor and billings of Claw Back upon data received from CS Team
- Gather the data received, calculate by rev-share portion and issue IRF for monthly billing charges
- Monthly complaint reporting, include analyzing, sending the related reports to internal and external stakeholders and billing of LAD
- Ensure regular follow-up for feedback for corrective measures from external stakeholders
Content Publishing Associate
Celcom Axiata Berhad
08.2016 - 05.2017
- Support the specific content leads (content management) to manage operation of digital/online content publishing services
- Responsibilities include uploading and scheduling of service content according to SLA, implement service requirements customization from business owners and operational reporting
- Analyze business requirement requests and Ingest content as per SLA
- Ensure content availability across all channels and devices
- Schedule content as per publish date & Stage content for business approval
- Digital content backup
- Manage digital/online content traffic availability as per SLA across all required channels and devices
- Communicate with service vendors/partners on content operational matters
- In relation to service partner performance deliverables
- Monitor operational performance of digital/online contents with regular and consistent tracking
- Produce scheduled operational reports for management updates
Content Specialist
Teramobile Sdn Bhd
04.2015 - 07.2016
- Conceive, write and deliver compelling, keyword-rich, actionable content for a range of mediums - online, digital, social, mobile and print - targeted at technical and business audiences, particularly software integrators and web developers
- Write technical content that speaks to various client-specific personas and market segments; creating a user-friendly experience for the reader
- Synthesize complex technical content into compelling actionable content that produces high response and optimal search rates
- Own the content creation and optimization process end-to-end from initial concept to strategy to research, approvals, fact-checking, key wording, editing and final proofing
- Collaborate with analytics staff and agencies to increase search relevancy; conducting keyword research, testing for relevance, optimizing content, generating meta tags, maintaining metadata, performing strategic link building and measuring/reporting overall content effectiveness
- Work closely with the Marketing Team to post engaging content, upload videos, images and audio files to the Portal
Associate, Metadata Editor
Astro Digital 5 Sdn Bhd
04.2012 - 03.2015
- Partake in the day-to-day operations related to processing the Electronic Program Guide (EPG) TV listings data which inclusive of editing, proof reading and publishing the synopsis
- In charge for a number of the Malay Play Outs Channels like Astro Ria, Astro Prima, Astro Warna, Astro Ceria, Astro Bella, Astro Citra, Mustika HD, Maya HD, Bintang, Pelangi and as well as VOD such as Astro Best SD/HD and Astro First SD/HD
- Back up for News Channel - Al-Jazeera English, BBC World News, Bloomberg TV, CCTV News, CCTV 4, CNBC Asia, CNN, Granada TV and Phoenix InfoNews
- To maintain the quality of editing and proof-reading the synopsis for the program
- Responsible to make sure that the TV Dialog Box (ForeTV) updated as per scheduled
- To liaise with the network scheduler or planner of in charge Channels, requesting their latest updates and changes on program listing
Portal Operation Specialist
Motricity Malaysia Sdn Bhd
05.2011 - 01.2012
- Defines local portal strategy, KPI's and priorities
- Analyzes market and business requirements and develops business cases and requirement's documents to facilitate implementation
- Develops a clear, well defined set of requirements based on business requirements from internal stakeholders and clients
- This includes market requirement documents, feature descriptions, use cases, storyboards and data flow diagrams
- Maintains a strong understanding of the wireless marketplace including the mobile operator, mobile data services and other industry verticals
- Identifies critical 3rd party content providers across multiple markets in APAC; develops strong relationships and negotiates contracts with these providers
- Web Portal Support for English and Malay Language
Value Added Service Specialist
Ionnex Sdn Bhd
01.2011 - 05.2011
- Content Management (Full Songs, True Tones, Maxis CRT & Digi RBT)
- Project involved: CSL Sound Cube, Celcom IVR, Cherry Mobile
Content Specialist
MNC Wireless Bhd
01.2009 - 01.2011
- Content Management (Full Songs, True Tones, Maxis CRT & Digi RBT, Java Games, Wallpaper, Animation), Broadcasting
- Project Involved: Go SMS, FA for Mangga and Mastika Magazine
Education
High School Diploma -
Universiti Teknologi Mara
Shah Alam, Selangor, Malaysia 04.2001 - 01.2006
Bachelor of Science - Hotel Management
Universiti Teknologi Mara
Shah Alam, Selangor, Malaysia01-2009
Skills
HTML
Reference
Elhan Bin Abdullah
Vice President, E-Commerce, Sales & Marketing
Desaru Development Holdings One Sdn Bhd
Email: elhan.abdullah@desarucoast.com
Mobile: 012-334 6584
Desmond Lau Kian Mun
Head, Content Management
Celcom Axiata Berhad
Email: desmond.lau@celcom.com.my
Mobile: 013-3011279
Software
Adobe Photoshop
Github
Sitecore
Drupal
Adobe Experience Manager
Phrase
Hobbies
Watching Movies and Playing Musical Instrument
Timeline
Web Portal Maintenance
Jaringan Semangat Sdn Bhd
06.2024 - Current
Global IT Technical Support Specialist
Herbalife Global Business Service Center Malaysia
12.2021 - 05.2024
Senior Executive, Customer Experience
Desaru Development Holdings One Sdn Bhd
03.2019 - 12.2021
Content Provider Governance
Celcom Axiata Berhad
05.2017 - 11.2018
Content Publishing Associate
Celcom Axiata Berhad
08.2016 - 05.2017
Content Specialist
Teramobile Sdn Bhd
04.2015 - 07.2016
Associate, Metadata Editor
Astro Digital 5 Sdn Bhd
04.2012 - 03.2015
Portal Operation Specialist
Motricity Malaysia Sdn Bhd
05.2011 - 01.2012
Value Added Service Specialist
Ionnex Sdn Bhd
01.2011 - 05.2011
Content Specialist
MNC Wireless Bhd
01.2009 - 01.2011
High School Diploma -
Universiti Teknologi Mara
04.2001 - 01.2006
Bachelor of Science - Hotel Management
Universiti Teknologi Mara
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