NURUL HIDAYAH BINTI OTHMAN
Specialist Operations
Putrajaya
Summary
I am self-motivated and able to work productively in both team - oriented environment as well as individually. I am seeking for a challenging career that will fully exploit and develop my skills and as well as to provide me with the opportunity to further both my personal and professional development.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Specialist Operations
CelcomDigi Berhad
08.2021 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Outlet Executive
CELCOM MOBILE SDN BHD
01.2012 - Current
- Performed sales and service support
- Performed technical troubleshoot by attending customers’ complaint and comments
- Participated in company audit
- Attended trainings such as: MAKING A DIFFRENCE PROGRAMME at Celcom Axiata Infinity Centre, GocPeople (Selling Skill) at Celcom Axiata Infinity Centre, BSS – Centouch Info Enhancement & Refresher Training for Outlet Executive At Celcom Regional Office, 8th Floor, Bangunan Kwsp, Penang
Admin Clerk
PETRONAS
01.2008 - 01.2009
- Provide support to General Manager
- Provided secretarial and administrative support to office
- Filing correspondences
- Project Plan of Schedules coordinator
- Arranged P.O, Invoices and Quotations
Education
DIPLOMA - MARKETING
Politeknk Sultan Azlan Shah Behrang
01.2009 - 12.2011
SPM - undefined
Sekolah Menengah Kebangsaan Dato Sagor
01.2002 - 01.2006
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Personal Information
- Age: 26
- Date of Birth: 03/31/89
- Gender: Female
- Nationality: Malaysia
- Marital Status: married
- Religion: Islam
Timeline
Specialist Operations
CelcomDigi Berhad
08.2021 - Current
Outlet Executive
CELCOM MOBILE SDN BHD
01.2012 - Current
DIPLOMA - MARKETING
Politeknk Sultan Azlan Shah Behrang
01.2009 - 12.2011
Admin Clerk
PETRONAS
01.2008 - 01.2009
SPM - undefined
Sekolah Menengah Kebangsaan Dato Sagor
01.2002 - 01.2006
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