NURUL FATIN SAIDATUN NASIHAH BINTI ABDUL RAHAMAN

Key Responsibilities

1. Tenancy & ERP Administration

• Process and monitor all tenancy-related payments through the ERP system, ensuring accuracy and timeliness.
• Onboard and maintain up-to-date customer and vendor profiles related to tenancy matters within the ERP system.

2. Insurance Management

• Manage insurance procurement, renewals, claims, and terminations for all retail formats under multiple brands: Tealive, Bask Bear Coffee & Toasties, Yun Bridge Noodle, Ding Dang, Gindaco, Croissant Taiyaki, and Happy Potato.
• Ensure comprehensive coverage including signage, storage, and any additional insurance required per outlet.

3. GHL Terminal Coordination

• Oversee the installation of GHL terminals for new outlet openings and coordinate the retrieval process for closed outlets.

4. Novation & Compliance

• Facilitate novation agreement processes by liaising with landlords, collecting required compliance documents, and ensuring document accuracy and completion.
• Coordinate the collection and verification of compliance documents for both direct and franchise outlets in support of IPO readiness.
• Collaborate with internal legal and compliance teams to ensure all documents meet regulatory and corporate standards.

5. Documentation & Listings Management

• Maintain accurate and up-to-date master listings, including landlord and franchisee contacts, tenancy records, and outlet lifecycle logs (opening, closure, revamp).
• Manage all outlet-related correspondence and systematically organize central document repositories for all brands under Loob Holding.

6. Stakeholder Coordination

• Serve as the liaison between Maintenance, Operations, and Landlord teams, ensuring timely resolution of outlet-related issues and clear communication across departments.

Business Administration

• Oversee internal documentation, recordkeeping, and system management across multiple office locations to ensure operational efficiency.
• Provide executive support including calendar management, reporting, and coordinating internal communications.
• Streamline administrative processes and support the development of more efficient internal workflows and SOPs.

Document Organisation

• Manage and maintain accurate filing systems, both digital and physical, to ensure easy retrieval of important documents across departments.
• Organise and update shared folders, tenancy documents, insurance records, and other key business documentation for audit readiness and compliance purposes.

Insurance Management

• Handle insurance procurement, renewal, claims, and termination for all business formats including retail outlets, signage, storage, and equipment.
• Coordinate with insurance providers and internal teams to ensure comprehensive and timely coverage across all brands.
• Track policy expirations and maintain updated insurance documentation for all outlets.

Communications

• Manage internal and external communications related to tenancy, outlet operations, and compliance matters.
• Act as the point of contact for correspondence between landlords, franchise partners, operations, and support teams.
• Ensure all written communication aligns with company standards and is well-documented for reference and audit purposes.

Project Coordination

• Coordinate internal projects, cross-team activities, and client-facing initiatives to ensure timely delivery and alignment with objectives.
• Act as a liaison between departments and external partners to facilitate seamless project execution.
• Maintain organized, up-to-date project documentation and ensure clear communication among stakeholders.

• Handled day-to-day administrative tasks including documentation, correspondence, and calls.
• Prepared and managed customer delivery orders, invoices, and stock records.
• Supported the Factory Manager with reporting, memo drafting, and product sourcing.
• Managed shipment arrangements, including for online platforms (Lazada, Shopee).
• Conducted monthly inventory checks and maintained accurate filing systems.