Nurul Fathin
Alor Setar
Summary
Outgoing Barista Shift Supervisor offering Number years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Barista Shift Supervisor
Reserve Starbucks Gurney Plaza
Georgetown
01.2023 - 04.2023
- Controlled expenses and boosted profitability by managing food and labor costs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Barista Shift Supervisor
Starbucks Aman Central
Alor Setar
12.2018 - 12.2022
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Monitored customer feedback to improve barista performance and customer service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Commis Chef
The Maps Theme Park
Ipoh
06.2016 - 01.2017
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Waitress
Black Canyon Gurney Plaza
Georgetown
01.2015 - 05.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Diploma - Broadcast Journalism
Politeknik Tuanku Syed Sirajudin
PerlisSPM -
SMK Convent
Alor SetarSkills
Espresso machine operation
Timeline
Barista Shift Supervisor
Reserve Starbucks Gurney Plaza
01.2023 - 04.2023
Barista Shift Supervisor
Starbucks Aman Central
12.2018 - 12.2022
Commis Chef
The Maps Theme Park
06.2016 - 01.2017
Waitress
Black Canyon Gurney Plaza
01.2015 - 05.2016
Diploma - Broadcast Journalism
Politeknik Tuanku Syed Sirajudin
SPM -
SMK Convent
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