Nurul Fathin
Alor Setar
Summary
Outgoing Barista Shift Supervisor offering Number years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Barista Shift Supervisor
Reserve Starbucks Gurney Plaza
Georgetown
01.2023 - 04.2023
- Controlled expenses and boosted profitability by managing food and labor costs.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned and executed promotions and special events in close collaboration with management.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Barista Shift Supervisor
Starbucks Aman Central
Alor Setar
12.2018 - 12.2022
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Monitored customer feedback to improve barista performance and customer service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Commis Chef
The Maps Theme Park
Ipoh
06.2016 - 01.2017
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Waitress
Black Canyon Gurney Plaza
Georgetown
01.2015 - 05.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Diploma - Broadcast Journalism
Politeknik Tuanku Syed Sirajudin
PerlisSPM -
SMK Convent
Alor SetarSkills
Espresso machine operation
Vendor contract management
Supplier management
Employee management
Staff Management
Kitchen equipment operation and maintenance
Food production management
Employee training
Inventory controls
Recipes and menu planning
Inventory management
Timeline
Barista Shift Supervisor
Reserve Starbucks Gurney Plaza
01.2023 - 04.2023
Barista Shift Supervisor
Starbucks Aman Central
12.2018 - 12.2022
Commis Chef
The Maps Theme Park
06.2016 - 01.2017
Waitress
Black Canyon Gurney Plaza
01.2015 - 05.2016
Diploma - Broadcast Journalism
Politeknik Tuanku Syed Sirajudin
SPM -
SMK Convent