Nurul Farhanah Rosli
Sales And Marketing
Cheras,Kuala Lumpur
Summary
A trilingual results-oriented sales and marketing specialist with 5+ years of experience in driving revenue growth, expanding brand presence, and executing successful marketing campaigns. Demonstrated expertise in market analysis, competitor research, and customer segmentation. Proven ability to build and maintain strong relationships with clients and partners, resulting in increased sales and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales Manager
Esco Micro (M) Sdn Bhd
Shah Alam, Malaysia
2024.04 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Executive
Esco Micro (M) Sdn Bhd
Shah Alam, Malaysia
2019.08 - 2024.04
- Created extraordinary achievement in supplying Laboratory equipment with an estimated value of RM 8.8 million YTD.
- Identified and maximised sales opportunities, and increased customer retention rates.
- Successful managed project starting from Pre-sales up until logistic and installation.
- Conducted product review, training and engagement with clients to ensure marketing process runs well and maintain relationships.
- An outstanding and versatile team player in managing sales administration.
- Conducted market research and competitor analysis to identify emerging trends and opportunities, driving proactive marketing campaigns and product development initiatives.
- Oversaw end-to-end customer experience, ensuring high-quality service delivery and maintaining customer satisfaction levels of over 90%.
- Collaborated with cross-functional teams to improve customer satisfaction and resolve any issues in a timely manner
R&D Executive
Asia-Pacific Special Nutrients Sdn Bhd
2017.06 - 2019.08
Education
Bachelor degree in Chemical Engineering Technology (Biotechnology) - undefined
University of Tun Hussein Onn Malaysia
Batu pahat, Johor 2014.06 - 6 2017
Skills
Territory Management
Certification
Introduction to Project Management, Skillup by Simplilearn, 06/2022
Timeline
Sales Manager
Esco Micro (M) Sdn Bhd
2024.04 - Current
Sales Executive
Esco Micro (M) Sdn Bhd
2019.08 - 2024.04
R&D Executive
Asia-Pacific Special Nutrients Sdn Bhd
2017.06 - 2019.08
Bachelor degree in Chemical Engineering Technology (Biotechnology) - undefined
University of Tun Hussein Onn Malaysia
2014.06 - 6 2017
Introduction to Project Management, Skillup by Simplilearn, 06/2022
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