Summary
Overview
Work History
Education
Skills
References
Accomplishments
MOBILITY AND AVAILABILITY
Certification
Timeline
AdministrativeAssistant
NURUL ATIKAH BINTI AHMAD

NURUL ATIKAH BINTI AHMAD

CUSTOMER SERVICES OFFICER
Serendah

Summary

Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

13
13
years of professional experience
2018
2018
years of post-secondary education
2
2
Certifications

Work History

Customer Service Officer

GD Express
08.2016 - Current
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier

SUPERMARKETS / HYPERMARKETS MYDIN RAWANG, SELANGOR
  • Part time
  • Job as a cashier in the purchase of goods and learn about how to interact with customers and the use of automated teller machines.

Practical Teacher

SEKOLAH KEBANGSAAN ANTARA GAPI, SERENDAH, SELANGOR
02.2016 - 04.2016
  • Bachelor of Education in Early Childhood with Honour
  • Last Semester to get the Bachelor
  • 3 Month

Practical Teacher

SEKOLAH KEBANGSAAN SERDANG, KAJANG, SELANGOR
01.2013 - 03.2013
  • Diploma of Education in Preschool Studies
  • Last Semester to get the Diploma
  • 3 Month
  • Graduated on October 2013

Education

Bachelor of Education - Early Childhood Education

University Selangor (UNISEL)

Diploma of Education - Preschool Studies

University Selangor (UNISEL)

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsaan Serendah, Selangor
Serendah, Selangor
01.2008 - 01.2009

Skills

Language

References

Encik Zulhisham, Bin Nasir, Guru Besar, 013-397 3064, SK Antara Gapi

Accomplishments

  • Sijil Kursus Computer 08 March 2010 Participant
  • Kem Mega Crystal (S.P.I.E.S) 28-29 May 2011 Participant
  • Sings & Dance Drama Theater 03 November 2012 Participant
  • Pameran Sains Untuk Kanak-kanak Prasekolah 2012 Participant
  • Program Semarak Ke Arah Keusahawanan 05 December 2013 Participant
  • Mini Zoo Paper Mache 23-27 March 2015 Crew
  • Ala Unisel Fiesta Musical Theater 01 April 2015 Crew

MOBILITY AND AVAILABILITY

  • Mobility Car
  • Availability Immediately

Certification

[Area of expertise] License - [Timeframe]

Timeline

Customer Service Officer

GD Express
08.2016 - Current

Practical Teacher

SEKOLAH KEBANGSAAN ANTARA GAPI, SERENDAH, SELANGOR
02.2016 - 04.2016

Practical Teacher

SEKOLAH KEBANGSAAN SERDANG, KAJANG, SELANGOR
01.2013 - 03.2013

Sijil Pelajaran Malaysia (SPM) - undefined

Sekolah Menengah Kebangsaan Serendah, Selangor
01.2008 - 01.2009

Cashier

SUPERMARKETS / HYPERMARKETS MYDIN RAWANG, SELANGOR

Diploma of Education - Preschool Studies

University Selangor (UNISEL)

Bachelor of Education - Early Childhood Education

University Selangor (UNISEL)
NURUL ATIKAH BINTI AHMADCUSTOMER SERVICES OFFICER