Nurul Aqilah Binti Ahmad Asri
Ts 11040 Permatang Kerai Besar
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Administration Clerk
HORIZON SUPPLY SDN BHD
2024.02 - Current
- Edited and proofread documents for accuracy and completeness.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Investigated and resolved customer inquiries and complaints quickly.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Implemented process improvements that led to reduced hold times and higher first-call resolution rates.
- Collaborated with team members to improve overall response times and service quality.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Clerk
WARISAN BAGAN ENTERPRISE
2023.10 - 2024.01
- Arranged meetings and appointments and updated records to assist management.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Assisted in budget preparation by collecting financial data, processing invoices, and reconciling bank statements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Performed regular maintenance checks on office equipment to prevent costly repairs or replacements due to unexpected breakdowns.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Senior Operator
Fastrain Technology Malaysia Sdn Bhd
4 2022 - 2023.10
- Explained departmental procedures and assisted with task prioritization when mentoring new employees.
- Kept accurate records of defective units or products.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Performed quality checks to identify finish discrepancies.
- Performed inspections and routine maintenance on equipment.
Sale Marketing
Bee Bee Ipan's Ice-Cream
2021.03 - 2022.12
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Stored food properly by adhering to food safety policies and procedures.
- Broke down, cleaned, and sanitized work stations at end of shift.
- Operated food production equipment safely and responsibly for quality output.
- Packaged food items for shipment and organized orders for delivery.
- Recorded food production data to enable performance monitoring.
- Offered samples of new ice cream flavors to customers.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
Operator Label
Visco Technology Sdn Bhd
2021.07 - 2022.03
- Counted and recorded finished and rejected packaged items.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Sorted and weighed products after packaging to assess quality, identify defects and grade resulting items.
Leader
MSM Perai (Koperasi Pekerja)
2020.02 - 2021.07
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
General Office Clerk
Advance Gold Enterprise
1 2017 - 2017.12
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Responded to inquiries from callers seeking information.
- Processed client rebate reconciliation, reporting and check requests.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Food Products Processing
Kolej Pertanian Malaysia
Bukit Tangga , Bukit Kayu Hitam 2019.01 - 2020.02
Skills
Timeline
Administration Clerk
HORIZON SUPPLY SDN BHD
2024.02 - Current
Administrative Clerk
WARISAN BAGAN ENTERPRISE
2023.10 - 2024.01
Operator Label
Visco Technology Sdn Bhd
2021.07 - 2022.03
Sale Marketing
Bee Bee Ipan's Ice-Cream
2021.03 - 2022.12
Leader
MSM Perai (Koperasi Pekerja)
2020.02 - 2021.07
Food Products Processing
Kolej Pertanian Malaysia
2019.01 - 2020.02
Senior Operator
Fastrain Technology Malaysia Sdn Bhd
4 2022 - 2023.10
General Office Clerk
Advance Gold Enterprise
1 2017 - 2017.12
Similar Profiles
MOHD HANAFFIE SAMSUDINMOHD HANAFFIE SAMSUDIN
Inspector of Works at Horizon Hills Development Sdn BhdInspector of Works at Horizon Hills Development Sdn Bhd
Emanuel LotidisEmanuel Lotidis
Instrument Technician at Cergas Manpower Supply Sdn BhdInstrument Technician at Cergas Manpower Supply Sdn Bhd
Yat Fei Jeff-ChanYat Fei Jeff-Chan
Product Manager (Sep 2014 – Jan 2017) Division Manager (Jan 2017 – Jan 2024) at Build Technology Supply Sdn Bhd (IT Hardware Distributor)Product Manager (Sep 2014 – Jan 2017) Division Manager (Jan 2017 – Jan 2024) at Build Technology Supply Sdn Bhd (IT Hardware Distributor)