Nurul Aqilah
JOHOR BAHRU,Johor
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Crew Leader
Marrybrown TD Point Taman Daya
JOHOR BAHRU, Johor
07.2021 - Current
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
Sales Advisor
Darson Electronics Sdn Bhd
JOHOR BAHRU, Johor
05.2012 - 10.2020
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Analyzed market trends and customer feedback to identify areas for potential growth or improvement.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to in-person and telephone requests for information about company offerings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
Salesperson
Chan Furniture & Electrical Sdn Bhd
JOHOR BAHRU, Johor
06.2011 - 04.2012
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
Sales Clerk
KMM Furniture Sdn Bhd
JOHOR BAHRU, Johor
08.2009 - 06.2011
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Boosted sales by effectively promoting products and engaging with customers.
- Implemented suggestive selling techniques when assisting customers; this led to higher average transaction amounts.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Processed payments and returns with accuracy and efficiency.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Sijil Pelajaran Malaysia -
01.2007 - 12.2007
Skills
Crew Management
New Hire Training
Work Order Management
Staff Support
Teamwork and Collaboration
Multitasking and Organization
Multitasking Abilities
Timeline
Crew Leader - Marrybrown TD Point Taman Daya
07.2021 - Current
Sales Advisor - Darson Electronics Sdn Bhd
05.2012 - 10.2020
Salesperson - Chan Furniture & Electrical Sdn Bhd
06.2011 - 04.2012
Sales Clerk - KMM Furniture Sdn Bhd
08.2009 - 06.2011
Sekolah Menengah Kebangsaan Taman Molek - Sijil Pelajaran Malaysia,
01.2007 - 12.2007