Summary
Overview
Work History
Education
Skills
Certification
Interests
Personal Data
Additional Info
Timeline
Hi, I’m

NURUL AISYAH MAHBOB

Senior Customer Support And Compliance
Kajang,Selangor

Summary

Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and foster organizational growth, ensuring a positive impact in every endeavor. Eager to contribute innovative solutions and collaborative efforts in dynamic environments.

Overview

11
years of professional experience
4
Certifications

Work History

ELKEN SDN.BHD KUALA LUMPUR

Distributor Support Officer
01.2014 - 01.2018

Job overview

  • To resolve customer complaint in a prompt and efficient manner.
  • To liaise with relevant departments in solving problem in an effective & timely manner.
  • To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide.
  • To monitor on the status of Customer Feedback Form (CFF) raised.
  • To ensure all postponement jobs are duly arranged.
  • To prepare and send the service reminder notice to customers whose Bio-pure sets are due for service (if any)
  • To analyze on data collected from customer satisfaction feedback survey and submit to superior for review.
  • To assist in preparing of monthly management report.
  • To ensure all new warranty cards received are updated into CRMS.
  • To attend to any other job functions assigned by superior from time to time.

MONAVIE MALAYSIA SDN.BHD

Customer Support and Compliance officer
01.2010 - 01.2013

Job overview

  • Operation Distributor Support
  • Assisting Monavie distributor to placing order through Efms system. Printing sales order, collecting cash or credit/payment.
  • Once order placing forwarded to inventory department to ready and release the stock.
  • Submit sales report and to make sure daily collection cash/debit/credit transaction is tally with the report to be emailed to account department in a daily basis.
  • Minimum daily collection cash/debit/credit transaction up to 300k per day. Daily to be handover to account department.
  • To monitor daily operation is smoothly handle in regards of customer or distributor complain related on the defect product or the account.
  • As a Compliance officer:
  • Has been assigned to take care Monavie Leader Presidential Black Diamond and his group.
  • In-charge leaders backend account for the commission payment locally or internationally via MVPAYHUB system which verify by Compliance department from UTAH, USA.
  • Granted access being given to transfer the commission to overseas third party account and verify by Compliance US as per request by the leaders.
  • To report and have a video conference meeting with Compliance US in regards on any dispute account related to Monavie leaders.
  • Has been assigned to take care 40 leaders in one bus to Thailand for the Business Conference Meeting.
  • To go outstation for inventory check on the stokis inventory list on the monthly basis.
  • To represent company for the outside event business talk by the leaders.
  • To assisting customers or leaders on the special request such as change of introducer, change of placement and update on the beneficiary.

QUESTNET MALAYSIA

IR SUPPORT OFFICER
01.2007 - 01.2010

Job overview

  • To communicate with partners by telephone or electronic medium for domain matter.
  • To escalate unresolved queries to designated teams for further investigation.
  • To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
  • To communicate progress and resolution of issues to internal and external customers.
  • To maintain accurate and quality response for ISO9001 audit and compliance purposes.
  • To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
  • To update daily listing for day to day operation according to the given requirement.

Education

Sek.Men.Kebangsaan Bandar Mas

SPM

University Overview

GPA: Pass

DIPLOMA from Science Computer Multimedia
01.2004

University Overview

Diploma Science Computer Multimedia.

Skills

Ms Word: Advance

Certification

Footprints Mentoring program (Vijayaratnam Foundation, Questnet Malaysia)- Most promising Mentor 2010

Interests

Traveling and outdoor activities, swimming, brisk walk and long drive

Personal Data

Personal Data
  • Gender: Female
  • Nationality: Malaysian
  • Health: Excellent
  • Willing To Travel: Yes

Additional Info

Additional Info
  • Fast learner individual.
  • Sense of responsibility.
  • Dynamic team player.
  • Excellent computer knowledge and skills.
  • Attention to detail and ability to work independently with minimum supervision.
  • Ability to handle confidential information.
  • High degree of initiative and good problem solving skills.
  • Posses own transport and willing to travel.

Timeline

Distributor Support Officer
ELKEN SDN.BHD KUALA LUMPUR
01.2014 - 01.2018
Customer Support and Compliance officer
MONAVIE MALAYSIA SDN.BHD
01.2010 - 01.2013
IR SUPPORT OFFICER
QUESTNET MALAYSIA
01.2007 - 01.2010
Sek.Men.Kebangsaan Bandar Mas
SPM
DIPLOMA from Science Computer Multimedia
NURUL AISYAH MAHBOBSenior Customer Support And Compliance