Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Known for reliability and adaptability, with a swift capacity to learn and implement new skills effectively. Committed to leveraging strengths to drive team success and foster organizational growth, ensuring a positive impact in every endeavor. Eager to contribute innovative solutions and collaborative efforts in dynamic environments.
Hi, I’m
NURUL AISYAH MAHBOB
Senior Customer Support And Compliance
Kajang,Selangor
Summary
Overview
11
years of professional experience
4
Certifications
Work History
ELKEN SDN.BHD KUALA LUMPUR
Distributor Support Officer
01.2014 - 01.2018
Job overview
- To resolve customer complaint in a prompt and efficient manner.
- To liaise with relevant departments in solving problem in an effective & timely manner.
- To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide.
- To monitor on the status of Customer Feedback Form (CFF) raised.
- To ensure all postponement jobs are duly arranged.
- To prepare and send the service reminder notice to customers whose Bio-pure sets are due for service (if any)
- To analyze on data collected from customer satisfaction feedback survey and submit to superior for review.
- To assist in preparing of monthly management report.
- To ensure all new warranty cards received are updated into CRMS.
- To attend to any other job functions assigned by superior from time to time.
MONAVIE MALAYSIA SDN.BHD
Customer Support and Compliance officer
01.2010 - 01.2013
Job overview
- Operation Distributor Support
- Assisting Monavie distributor to placing order through Efms system. Printing sales order, collecting cash or credit/payment.
- Once order placing forwarded to inventory department to ready and release the stock.
- Submit sales report and to make sure daily collection cash/debit/credit transaction is tally with the report to be emailed to account department in a daily basis.
- Minimum daily collection cash/debit/credit transaction up to 300k per day. Daily to be handover to account department.
- To monitor daily operation is smoothly handle in regards of customer or distributor complain related on the defect product or the account.
- As a Compliance officer:
- Has been assigned to take care Monavie Leader Presidential Black Diamond and his group.
- In-charge leaders backend account for the commission payment locally or internationally via MVPAYHUB system which verify by Compliance department from UTAH, USA.
- Granted access being given to transfer the commission to overseas third party account and verify by Compliance US as per request by the leaders.
- To report and have a video conference meeting with Compliance US in regards on any dispute account related to Monavie leaders.
- Has been assigned to take care 40 leaders in one bus to Thailand for the Business Conference Meeting.
- To go outstation for inventory check on the stokis inventory list on the monthly basis.
- To represent company for the outside event business talk by the leaders.
- To assisting customers or leaders on the special request such as change of introducer, change of placement and update on the beneficiary.
QUESTNET MALAYSIA
IR SUPPORT OFFICER
01.2007 - 01.2010
Job overview
- To communicate with partners by telephone or electronic medium for domain matter.
- To escalate unresolved queries to designated teams for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality response for ISO9001 audit and compliance purposes.
- To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
- To update daily listing for day to day operation according to the given requirement.
Education
Sek.Men.Kebangsaan Bandar Mas
SPM
University Overview
GPA: Pass
DIPLOMA from Science Computer Multimedia
01.2004
University Overview
Diploma Science Computer Multimedia.
Skills
Ms Word: Advance
Certification
Footprints Mentoring program (Vijayaratnam Foundation, Questnet Malaysia)- Most promising Mentor 2010
Interests
Traveling and outdoor activities, swimming, brisk walk and long drive
Personal Data
Personal Data
- Gender: Female
- Nationality: Malaysian
- Health: Excellent
- Willing To Travel: Yes
Additional Info
Additional Info
- Fast learner individual.
- Sense of responsibility.
- Dynamic team player.
- Excellent computer knowledge and skills.
- Attention to detail and ability to work independently with minimum supervision.
- Ability to handle confidential information.
- High degree of initiative and good problem solving skills.
- Posses own transport and willing to travel.
Timeline
Distributor Support Officer
ELKEN SDN.BHD KUALA LUMPUR
01.2014 - 01.2018
Customer Support and Compliance officer
MONAVIE MALAYSIA SDN.BHD
01.2010 - 01.2013
IR SUPPORT OFFICER
QUESTNET MALAYSIA
01.2007 - 01.2010
Sek.Men.Kebangsaan Bandar Mas
SPM
DIPLOMA from Science Computer Multimedia
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