Nur Syaza Yaha @ Yahya
Stewardess
Kota Kinabalu , Sabah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic and multilingual with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Front Desk Receptionist
Shangri-La Tanjung Aru Kota Kinabalu
Kota Kinabalu, Sabah
01.2019 - 06.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Bartender
Biru Biru Cafe & Bar
Kota Kinabalu, Sabah
12.2017 - 12.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Education
Diploma - Hotel Management
Asian Tourism International College
Kota Kinabalu,Sabah,Malaysia 05.2018 - Current
High School - Art Class
SM Shan Tao
Kota Kinabalu,Sabah,Malaysia 01.2013 - 11.2017
Skills
Customer service skills
Timeline
Front Desk Receptionist
Shangri-La Tanjung Aru Kota Kinabalu
01.2019 - 06.2020
Diploma - Hotel Management
Asian Tourism International College
05.2018 - Current
Bartender
Biru Biru Cafe & Bar
12.2017 - 12.2018
High School - Art Class
SM Shan Tao
01.2013 - 11.2017