NUR SYAMSINA ANAI
ADMIN ASSISTANT
ASAJAYA, SARAWAK
Summary
Proven track record in enhancing office efficiency and customer satisfaction at Shell Maple Avenue Enterprise, showcasing expertise in database management and fostering professional relationships. Skilled in Microsoft Excel and effective communication, consistently improved document organization and team collaboration, contributing to a positive and productive work environment. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
8
8
years of professional experience
Work History
ADMIN ASSISTANT
SHELL MAPLE AVENUE ENTERPRISE
Kuching, Sarawak, Malaysia
07.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
ASSISTANT MANAGER
CANNA STATION SDN BHD
Kuching, Sarawak, Malaysia
08.2016 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
High School Diploma -
FACULTY OF NURSING SEGI COLLEGE
Kuching, Sarawak, Malaysia 04.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Filing
Mail handling
Microsoft Word
Microsoft Excel
Clerical Support
Document Control
Customer Service
Office Management
Database Management
Documentation And Reporting
Invoice Processing
Documentation and Recordkeeping
Timeline
ADMIN ASSISTANT
SHELL MAPLE AVENUE ENTERPRISE
07.2019 - Current
ASSISTANT MANAGER
CANNA STATION SDN BHD
08.2016 - 06.2019
High School Diploma -
FACULTY OF NURSING SEGI COLLEGE
04.2001 -