Nur Syairah Nadzirah Bt Salim
Johor Bahru, Johor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic and personable, with knack for creating memorable guest experiences through excellent communication and problem-solving skills. Knowledge of guest service principles combines with strong ability to handle inquiries and resolve issues efficiently. Dedicated to ensuring every guest interaction leaves positive and lasting impact.
Overview
4
4
years of professional experience
Work History
Sale's Cum Admin
Planetium Sdn Bhd
10.2017 - 02.2020
- Handle in coming sales enquiries from customer, dealer and sales team.
- Engages in superior customer service by making information readily available
- persists in sales even in the face failure
- Performs sales supporting and administrative works.
- Correspondent of emails and other related matters.
- Assist Project Manager and be a secretary for progress meeting.
- Keep project filing up to date
- Assist Project Manager to inspect client house and make sure the issues been rectify
- Contributed to a clean worksite through diligent trash removal and general housekeeping duties.
Guest Relation Assistance
Holiday Villa Johor Bahru City Centre
08.2016 - 09.2017
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Collaborated with team members to ensure consistent quality of service across all phone lines.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Contributed to team efforts in maintaining high standards of cleanliness throughout the property, promoting a welcoming environment for all guests.
- Handled payment transactions accurately, ensuring swift processing and enhanced security measures were adhered to for the protection of sensitive data.
- Collaborated with hotel staff to maintain cleanliness and order in common areas.
- Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted guests with special needs, ensuring a comfortable and enjoyable experience.
- Assisted front desk staff during peak hours or staffing shortages by handling overflow calls and inquiries effectively while maintaining a professional demeanor under pressure situations.
- Resolved guest complaints professionally, resulting in improved overall satisfaction ratings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
Education
High School Diploma -
University Malaysia Pahang
Kuala Pahang, Pahang, Malaysia08.2023
Skills
- Teamwork and Collaboration
- Site Visits
- Patience and composure
- Multitasking proficiency
- Strong empathy
Timeline
Sale's Cum Admin
Planetium Sdn Bhd
10.2017 - 02.2020
Guest Relation Assistance
Holiday Villa Johor Bahru City Centre
08.2016 - 09.2017
High School Diploma -
University Malaysia Pahang
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