NUR SYAH QIRAH BINTI MOHD ZULKARNINE
GELUGOR
Summary
Results-driven Customer Service Professional specialising in product recommendations and purchasing consultation. Enhances customer experiences through active listening and tailored solutions. Drives sales by improving shopping interactions and effectively managing projects. Collaborates with clients to identify needs and deliver exceptional service.
Overview
4
4
years of professional experience
Work History
COUNTER CUSTOMER SERVICE
EASYBOOK
GEORGTOWN,PULAU PINANG, MALAYSIA
04.2025 - 06.2026
- Collaborated with team members to exceed target results, enhancing overall customer satisfaction.
- Managed customer complaints through calm, clear communication, ensuring effective resolutions.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests, addressing concerns with tailored solutions.
Customer Service Cashier
Pizza Hut
GEORGTOWN,PULAU PINANG, MALAYSIA
12.2022 - 12.2023
- Consulted with customers to guide purchasing decisions, ensuring satisfaction with choices.
- Recommended products tailored to customer needs and preferences, improving overall shopping experience.
- Updated daily records to maintain accurate sales and payment totals, supporting efficient operations.
Education
SPM -
SMK HAJI MD NOR
Kampung Kastam, 11700 Gelugor, Penang01-2024
SKM LEVEL 2 - BEAUTY CONSULTANT
GIATMARA
Tingkat 7, Bangunan MARA, 33, Pengkalan W01-2023
Skills
- Point of sale
- Cash handling
- Sales tracking
- Product recommendations
- Complaint resolution
- Customer relationship management
- Purchasing consultation
Languages
English
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Timeline
COUNTER CUSTOMER SERVICE
EASYBOOK
04.2025 - 06.2026
Customer Service Cashier
Pizza Hut
12.2022 - 12.2023
SPM -
SMK HAJI MD NOR
SKM LEVEL 2 - BEAUTY CONSULTANT
GIATMARA