NUR SYAHIRAH BINTI ISMAIL
MELAKA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Sales Administration Assistant
Lailiitza Enterprise
Melaka
11.2014 - Current
- Collected and maintained file of receipts to coordinate expense report submission.
- Created and maintained reports, documents and presentations to assist with administrative support.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered incoming calls and emails to provide product information, features and benefits.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Quoted prices, credit terms and other bid specifications.
- Negotiated prices, terms of sales and service agreements.
Internship Trainer
Pasdec Corporation Sdn Bhd
Kuantan, Pahang
06.2014 - 09.2014
- Planned and directed off-site promotional events to attract guests to property.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Communicated with clients to understand property needs and preferences.
- Prepared and presented contracts and other legal documents to clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Reviewed and executed confidential documents, contracts and disclosures.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Cashier
Mydin Wholesale Hyprmarket
Melaka
06.2013 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
7 Eleven Malaysia Sdn Bhd
Kuantan, Pahang
10.2010 - 12.2010
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Management - Marketing
Universiti Malaysia Terengganu
Terengganu, Malaysia 01.2011 - 10.2014
Malaysian Higher School Certificated (STPM) -
SMK Sultan Abu Bakar
Kuantan, Pahang 01.2009 - 09.2010
Skills
Records management
Certification
Members of School Prefect
Reference
Puan Laili Itza Binti Abdul Rahim
Manager
L1-S099 Kip Mall Melaka,
Jalan Tun Fatimah,
75200 Melaka.
Email : lailiitza.enterprise@gmail.com
No.Tel : 013-9271967
Timeline
A Seminar On "The Art of Job Hunting" Career Prepation Workshop
10-2023
Sales Administration Assistant
Lailiitza Enterprise
11.2014 - Current
Member of Program Half Day of Cases in Business Ethics
06-2014
Internship Trainer
Pasdec Corporation Sdn Bhd
06.2014 - 09.2014
Members of Program Delegasi UMT-UKM
07-2013
Cashier
Mydin Wholesale Hyprmarket
06.2013 - 09.2013
Program Tautan Kasih Pelajar Tahun 1
03-2013
Participant UMT Youngprenuer
11-2011
Participant Of Skim Latihan Kemahiran Kayak (Star One)
10-2011
Bachelor of Management - Marketing
Universiti Malaysia Terengganu
01.2011 - 10.2014
Cashier
7 Eleven Malaysia Sdn Bhd
10.2010 - 12.2010
Kursus Pertolongan Cemas (PBSM)
07-2010
Latihan Asas Pertahanan Awam (JPAM)
03-2010
Members of School Prefect
02-2010
Malaysian Higher School Certificated (STPM) -
SMK Sultan Abu Bakar
01.2009 - 09.2010
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