Nur Syahirah Mat Rasli

Second backup of Receptionist

-Greet and welcome visitors, vendors, and customers in a professional and courteous manner.

-Maintain a clean and organized reception area, meeting room, visitor toilet are clean & tidy every morning

-Receive, sort, and distribute daily mail, documents, and deliveries.

-Assist in scheduling appointments, meetings, and conference room bookings.

-Update staff attendance and send daily attendance list via email to all HOD

-Update foreign worker leave & MC in payroll system

-Prepare slip for foreign workers go to clinics

-Sorting all receiving documents to

Admin Scope

• Assisted with human resources tasks such as prepare employee files for new employee
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Manage staff insurance matters, including enrollment, cancellation, and submission of related documents to Accounts.
• Handle photocopier contract renewals, servicing, and set-up for new staff.
• Oversee cleaning services, monitor cleaner attendance, and submit invoices.
• Arrange company car insurance renewals, keep records updated, and schedule regular servicing.
• Process Shell card applications, terminations, and petrol usage records before forwarding to Accounts.
• Coordinate pest control services like Rentokil and internal fogging, and manage related documentation.
• Handle office furniture purchases and minor building repairs, and coordinate with maintenance teams.
• Manage telecommunications lines (Maxis & TM), including applications, cancellations, and billing.
• Keep records of company SIM cards issued to staff and prepare official letters.
• Oversee the maintenance of office plants and manage contract renewals and invoices.
• Respond to faulty air conditioning issues, coordinate repairs, and maintain service records.
• Manage hostel matters including repairs, tenancy renewals, and updating occupancy records.
• Monitor security guard attendance, report issues, and calculate OT for payment

• Handle incoming calls, and emails from international customer regarding courier services.
• Provide accurate information on shipment tracking, delivery times, and service options.
• Resolve issues related to delivery delays, lost/damaged parcels, and customer complaints.
• Liaise with internal customer service teams (e.g. operations, dispatch, warehouse) to follow up on customer inquiries and ensure timely updates.
• Coordinate with delivery personnel for real-time updates and special delivery instructions.
• Escalate unresolved or complex issues to the appropriate department or supervisor.
• Record and update all customer interactions in the system accurately.
• Maintain a positive, polite, and professional attitude in all customer interactions.

• Handled inbound calls, including domestic and international inquiries.
• Connected calls to domestic and international destinations.
• Educated customers on how to use the IDD (International Direct Dialing) line to make overseas calls using a fixed line.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests regarding products, services.
• Assisted customers in navigating company website and business phone numbers in Malaysia to overseas operators upon request.