NUR SYAHIRAH BINTI ROSMAN
HUMAN RESOURCES AND ADMIN EXECUTIVE
CHERAS,KUALA LUMPUR
Summary
Results-driven Procurement Officer offering superior research abilities, sound judgment and meticulous organizational skills. Meets internal supply needs while maintaining budget and operational goals. And
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
EXECUTIVE PROCUREMENT CUM PURCHASING
DLCE GROUP MANAGEMENT CONSULTANT
AMPANG , SELANGOR
01.2021 - Current
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Input, analyzed and reported on data covering all aspects of procurement operations.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Procured materials for squadron maintenance and repair services.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectat
- Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Customer Service Officer
MOCCIS FURNITURE SDN BHD
AMPANG , SELANGOR
09.2020 - 12.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Developed working relationships with internal and external customers while assisting with account management duties.
Admin Assistance Cum Customer Service
CONTROL POINT TRISOLUTION SDN BHD
KUALA LUMPUR, PANDAN PERDANA
09.2018 - 08.2020
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handle client and key in order once customer request .
- Key in monthly data 3 months once.
Human Resources Executive
INTERNATIONAL YOUTH CENTRE KUALA LUMPUR
KUALA LUMPUR , CHERAS
11.2017 - 01.2018
Education
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAAN TAMAN SERAYA
JALAN BUNGA MELATI, TAMAN SERAYA 01.2010 - 12.2014
DIPLOMA HUMAN RESOURCES AND ISLAMIC STUDIES
UNIVERSITY COLLEGE oF ISLAM MALACCA
KUALA SUNGAI BARU 05.2015 - 09.2018
Skills
Profit and loss understanding
Contract Negotiation
Document preparation
Vendor sourcing
Good telephone etiquette
Collaboration
Timeline
EXECUTIVE PROCUREMENT CUM PURCHASING
DLCE GROUP MANAGEMENT CONSULTANT
01.2021 - Current
Customer Service Officer
MOCCIS FURNITURE SDN BHD
09.2020 - 12.2020
Admin Assistance Cum Customer Service
CONTROL POINT TRISOLUTION SDN BHD
09.2018 - 08.2020
Human Resources Executive
INTERNATIONAL YOUTH CENTRE KUALA LUMPUR
11.2017 - 01.2018
DIPLOMA HUMAN RESOURCES AND ISLAMIC STUDIES
UNIVERSITY COLLEGE oF ISLAM MALACCA
05.2015 - 09.2018
SIJIL PELAJARAN MALAYSIA
SEKOLAH MENENGAH KEBANGSAAAN TAMAN SERAYA
01.2010 - 12.2014