Nur Syafika Salleh
Rawang, Selangor
Summary
Proven track record in boosting sales and enhancing customer relations, demonstrated during my tenure at Used Car. Expert in CRM proficiency and goal-oriented strategies, I excel in creating compelling sales presentations and fostering repeat business. My approach combines strong sales forecasting with effective communication, driving significant improvements in client satisfaction and revenue growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Used Car Sales Girl
Used Car
12.2016 - 02.2018
- Accepted and processed product returns.
- Drove team revenue totals by bringing in top sales numbers.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Maintained operations in accordance with used car sales laws.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Personal Trainer,receptionist,marketing
Crosscolorfitness
06.2014 - 08.2016
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Developed public relations materials, marketing and advertising strategies.
- Resolved customer problems and complaints.
Sales Promoter
Isetan
11.2010 - 06.2014
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Pmr -
Sek.men.keb Taman Melati
Setapak,kuala Lumpur06.2010
Skills
- Sales Strategies
- Goal-Oriented
- CRM proficiency
- Closing Techniques
- Sales Forecasting
- Retail energy sales
- Retail business management
- Retail Merchandise Quality Standards
Languages
Malay
Native language
english
Upper intermediate
B2
Timeline
Used Car Sales Girl
Used Car
12.2016 - 02.2018
Personal Trainer,receptionist,marketing
Crosscolorfitness
06.2014 - 08.2016
Sales Promoter
Isetan
11.2010 - 06.2014
Pmr -
Sek.men.keb Taman Melati
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