NUR SYAFAWANI BINTI MOHD ISA

Recruitment & Onboarding

Managed end-to-end recruitment processes, including conducting criminal background checks, preparing job offers, and overseeing the complete onboarding procedure. Coordinated new employee registration in PERKESO (Social Security), LHDN (Inland Revenue), and company insurance systems. Created and maintained accurate employee profiles in Infotech HR system. Drafted and sent personalized welcome emails to new hires to ensure a smooth transition into the company.

Payroll Processing

Administered the full payroll cycle, from collecting and verifying attendance records to calculating overtime (OT) and preparing payroll for accurate processing. Ensured statutory contributions were calculated and deducted, including EPF, SOCSO, and EIS. Prepared EA forms for tax filing purposes and distributed payslips to employees in a timely manner, ensuring complete accuracy.

Insurance Management

Advised managements on the most suitable insurance packages based on company policies and individual needs. Managed the registration and removal of employees from the company’s insurance system, ensuring all records were accurate and up to date. Acted as the main point of contact for insurance-related inquiries and issues, assisting employees with claims, claims status, and coverage details. Managed the renewal process for group insurance policies to ensure no lapses in coverage.

Training & Development

Coordinated all aspects of employee training and development, including sourcing external training providers, reviewing course offerings, and ensuring alignment with company goals. Applied for HRD Corp grants to offset training costs and ensured compliance with grant requirements. Scheduled, organized, and tracked employee training sessions, while maintaining records of certifications and expiry dates. Ensured timely submission of HRD Corp grant claims for reimbursement.

Leave Management

Administered all leave requests and ensured proper documentation and approvals were in place for various types of leave (annual leave, medical leave, etc.). Maintained accurate leave records and ensured compliance with company leave policies. Provided support to employees in understanding their leave entitlements and processed requests in a timely manner.

Disciplinary Actions

Managed employee disciplinary issues in alignment with company policies and labor regulations. Provided guidance to management on the appropriate actions to take for violations, ensuring fairness and compliance with legal standards. Conducted domestic inquiries when necessary to investigate misconduct or allegations, ensuring a transparent and objective process.

Claims Management

Managed the entire claim process from start to finish. Collected and verified employee claims for various types of reimbursements, ensuring all supporting documents were complete. Prepared quotations when necessary and uploaded claims into the company’s financial system for finance team processing and client invoicing. Provided regular updates to employees regarding their claim status.

HR Administration

Maintained and updated employee records, both physical and digital, ensuring compliance with data privacy laws. Managed and organized HR files, including contracts, leave records, performance reviews, and other confidential information. Prepared and presented HR reports to senior management, tracking metrics such as employee turnover, attendance, and training completion.

Financial Administration

Oversee the management of company credit cards and petty cash accounts, ensuring proper tracking, documentation, and compliance with company policies. Maintain accuracy in financial records and manage petty cash disbursements.

Office Supplies & Equipment Management

Take charge of office inventory by tracking and ordering necessary office supplies, including stationery, printing materials, pantry items, and equipment. Ensure the pantry is well-stocked with refreshments, snacks, and essential supplies for employees. Manage office cleanliness and hygiene by coordinating with cleaning services to ensure the office is regularly cleaned and maintained to a high standard.

Facility Management

Oversee the maintenance of office facilities, including managing air conditioning systems, ensuring reliable internet connectivity, and coordinating with service providers for repairs or upgrades. Additionally, manage the renewal of office permits, car road tax, and vehicle insurance to ensure compliance with legal and regulatory requirements.

Exit Management

Led the offboarding process for employees, ensuring all required documentation and company assets were returned. Conducted exit interviews to gather feedback and identify potential areas for improvement in the organization. Ensured compliance with company policies and labor laws throughout the offboarding process, including facilitating final tax settlements for departing employees.

Recruitment & Selection

Manage end-to-end recruitment programs and processes. Initiate active sourcing for all open vacancies within recruitment KPIs, screen and select candidates, arrange and conduct interview sessions, coordinate orientation for new employees, and conduct exit interviews to identify reasons for employee resignation.

Payroll Management

Oversee end-to-end payroll administration and processing, ensuring smooth and efficient payroll operations by coordinating with employees. Responsible for attendance checking, payroll processing using the HR2000 system, preparing payroll reports and statutory payments, liaising with regulatory bodies (EPF, PERKESO, HRDCORP, ZAKAT, LHDN), and distributing e-payslips to employees.

Training, Development & Performance Management

Assist in implementing training and development initiatives to address current capabilities and future needs. Source and liaise with training providers, handle HRDF grant applications and claims. Coordinate with all Heads of Department (HODs) on performance appraisal exercises, compile data for annual salary reviews, and analyze performance appraisal results. Involved in maintaining compliance with IMS ISO 9001:2015, 14001:2015, and 45001:2018.

Correspondence & Employee Record Management

Prepare offer letters, employment confirmation letters, probation extensions, staff correspondence, disciplinary letters, memorandums, and other documents as instructed by management. Ensure that all employee files are properly maintained, and employee information is up-to-date in the HR system.

Leave Management

Update and record employee leave applications, track leave balances, and manage leave-related communication.

Employee Claim Management

Manage staff monthly expense claims (e.g., petrol, toll, medical, mileage). Handle employee claims for incidents covered by PERKESO, such as accidents or COVID-19 cases.

Staff Management

Advertise and source contract staff, screen and select candidates, arrange and conduct interview sessions, and coordinate orientation for new employees. Prepare appointment letters for contract staff and manage their personal information and documentation. Responsible for attendance and overtime tracking, handling payroll for contract staff, processing leave applications, and creating weekly schedules for contract staff.

Office Management

Manage customer complaints, support clerical tasks including data entry, mailing, and other paperwork. Involved in purchasing, receiving, and ordering stock for cinema operations, including purchase orders and stock projections. Responsible for general administrative duties such as filing and handling incoming and outgoing correspondence.

Managed the processing of foreign worker permits, medical examinations (FOMEMA), and overall welfare. Oversaw general administrative duties including filing, handling incoming and outgoing correspondences, and ensuring smooth day-to-day operations.