Muhammad Hasmuni Bin Haron
Klang, Selangor
Summary
Dedicated Branch Manager with a sturdy background in retail operations, customer engagement, and consultative sales. Proven ability to enhance team collaboration and problem-solving, driving exceptional customer service standards.
Overview
22
22
years of professional experience
Work History
Optical Store Manager
NUR OPTOMETRY (Paradigm Optometry Sdn. Bhd.)
Teluk Pulai, Klang, Selangor
01.2014 - Current
- Managed daily operations of optometry shop and ensured smooth workflow.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Assisted customers with product selection and answered inquiries professionally.
- Maintained high standards of customer service throughout the store.
- Developed competitive pricing strategies to enhance profitability and attract customers.
- Appraised inventory levels regularly, ordering new merchandise to maintain well-stocked quantities.
Optical Store Manager
Menara Optometry Centre Sdn. Bhd.
Seksyen 18, Shah Alam, Selangor
12.2008 - 12.2013
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Managed daily operations to enhance service delivery and customer satisfaction.
- Supervised staff to uphold high standards of customer care and resolve issues promptly.
- Conducted regular performance reviews for all employees in the branch.
- Disciplined employees to ensure adherence to company policies and foster a compliant work environment.
- Coordinated inventory management and supply chain logistics effectively.
Optical Sales Associate
Menara Optometry Centre Sdn. Bhd.
Midvalley Megamall, Kuala Lumpur
09.2004 - 03.2007
- Assisted customers in selecting appropriate eyewear styles and lenses.
- Managed inventory levels and organized displays for optimal presentation.
- Provided detailed product information to enhance customer understanding.
- Collaborated with optometrists to coordinate patient appointments effectively.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Applied knowledge of frames, lens designs, and materials to assist patients in selection of eyewear.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Maintained inventory and optical retail area to provide safe, clean, organized and inviting environment for patients and practice.
- Followed-up on patient progress of adapting to dispensed eyewear and performed adjustments and repairs.
- Attended training sessions on new products, services or company policies.
- Conducted regular inventories of optical supplies to monitor stock levels.
- Explained complex vision-related terminology to customers in an easy-to-understand way.
- Participated in promotional activities such as store events or advertising campaigns.
Education
Bachelor of Science - Material Science
Universiti Kebangsaan Malaysia
Bangi, Selangor08-2004
Skills
- Retail operations
- Inventory management
- Merchandise planning
- Consultative sales
- Customer engagement
- Problem solving
- Team collaboration
- Effective communication
- Employee engagement
Timeline
Optical Store Manager
NUR OPTOMETRY (Paradigm Optometry Sdn. Bhd.)
01.2014 - Current
Optical Store Manager
Menara Optometry Centre Sdn. Bhd.
12.2008 - 12.2013
Optical Sales Associate
Menara Optometry Centre Sdn. Bhd.
09.2004 - 03.2007
Bachelor of Science - Material Science
Universiti Kebangsaan Malaysia