NURSUHADAH BINTI BAKRI
SEMANGGOL,PERAK
Summary
Dynamic leader with a proven track record at Zunhass Enterprise, enhancing customer relations and boosting sales through strategic planning and effective leadership. Skilled in financial management and fostering team productivity, I excel in building lasting relationships and driving business growth. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Salesperson
Zunhass Enterprise
Kamunting Perak
12.2021 - 04.2022
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Improved customer service and telecommunication skills to build lasting relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Advisor
Udi Marketing Sdn Bhf
Perak North Area
12.2018 - 11.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Advisor
Heng Chee Tong Sdn Bhd
Simpang Taiping
04.2018 - 12.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Restaurant Waiter
Black Canyon Restaurant
Taiping Perak
11.2015 - 03.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Supervisor of Operations
Oldtown White Coffee
Taiping Perak
08.2008 - 03.2015
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Commis Chef
Bukit Merah Laketown Resort
SEMANGGOL
04.2004 - 07.2008
- Collaborated with staff members to create meals for large banquets.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prepped daily menu items to quickly deliver upon request.
Business Owner
Nursue Sinar Enterprise
SEMANGGOL
03.2020 - 11.2023
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
Education
Spm - Baking And Pastry Arts
Sekolah Menengah Teknik Kuala Kangsar Perak
Kuala Kangsar Perak 03.2003
Skills
Customer Relations
Search Engine Optimization
Project Management
Budgeting
Financial Management
Strategic planning
Operations management
Staff Management
Employee scheduling
Coaching and mentoring
Employee reviews
Recruitment
Budget development
Relationship building
Inventory management
Scheduling
Product development
Effective leader
Timeline
Salesperson
Zunhass Enterprise
12.2021 - 04.2022
Business Owner
Nursue Sinar Enterprise
03.2020 - 11.2023
Sales Advisor
Udi Marketing Sdn Bhf
12.2018 - 11.2021
Sales Advisor
Heng Chee Tong Sdn Bhd
04.2018 - 12.2018
Restaurant Waiter
Black Canyon Restaurant
11.2015 - 03.2018
Supervisor of Operations
Oldtown White Coffee
08.2008 - 03.2015
Commis Chef
Bukit Merah Laketown Resort
04.2004 - 07.2008
Spm - Baking And Pastry Arts
Sekolah Menengah Teknik Kuala Kangsar Perak