Email management
NUR SUHADA MAAT
Human Resource
Johor Bahru,MY
Summary
- Dynamic professional with experience as a Barista at The Chicken Rice Shop, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through personalized service and effective multitasking. Skilled in Microsoft Excel, with a strong focus on performance improvement and fostering a welcoming atmosphere.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Internship Trainer
Pejabat Tanah Jajahan Kuala Krai
Kelantan
01.2020 - 06.2022
- Partnered with department managers to help intern gain competencies and confidence.
- Promoted diversity within the internship program by actively recruiting and supporting underrepresented populations.
- Managed day-to-day operations of the internship program while maintaining a focus on long-term strategic goals for growth and improvement.
- Collaborated with colleagues to identify areas for improvement within the internship program, leading to more efficient training practices.
- Attended job orientation with intern and reiterated policies and practices to facilitate successful work experience.
- Improved intern retention rates by creating a supportive and engaging training environment.
- Completed evaluations and reports in [Software] for review and recommendation.
Assistant Clinic
Poliklinik Duta Jaya
Selangor Usj8
12.2020 - 05.2021
- Assisted patients with basic care needs.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Maintained up-to-date patient records with medical histories and test results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Equipped patients with assistance required for basic care.
Service Crew Member
The Chicken Rice Shop
Johor Bahru, Johor, Malaysia
10.2023 - 06.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Diploma In Human Resource Management
Kolej Poly-Tech MARA(KPTM)
Batu Pahat, Johor, Malaysia 04.2001 -
Skills
Microsoft Excel Microsoft PowerPointCustomer satisfaction measurementInterpersonal skillsTime management abilitiesCustomer serviceMultitasking and organizationPerformance improvementCash handlingMicrosoft Excel
Customer service
Performance improvement
Teamwork and collaboration
Time management
Customer engagement
Software
Word processing software
Data entry
Timeline
Service Crew Member
The Chicken Rice Shop
10.2023 - 06.2025
Assistant Clinic
Poliklinik Duta Jaya
12.2020 - 05.2021
Internship Trainer
Pejabat Tanah Jajahan Kuala Krai
01.2020 - 06.2022
Diploma In Human Resource Management
Kolej Poly-Tech MARA(KPTM)
04.2001 -