Interested in: Drawing, art & music
Nur Sofea Eleena Madzzaini
Operation Executive
Kota Kinabalu
Summary
Reliable employee seeking full-time position. Offering excellent communication and good judgement. Hardworking and passionate job seeker with strong organization skills eager to secure full-time position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Operation Executive (Associate, Customer & Agent Service Centre)
Great Eastern Life Assurance Malaysia SDN. BHD
03.2024 - Current
- Provide excellent customer service by addressing queries and concerns related to policies, claims, premiums, etc.
- Handle policy changes and cancellations under the free-look, ensuring data privacy and compliance.
- Keep updated with changes in insurance laws and regulations and implement necessary process changes.
- Attend over 400 online enquiries monthly via ICM
- Provide assistance on policy loans, surrenders, and withdrawals, ensuring a clear understanding of the terms and conditions.
- Ensure that all customer complaints are tracked and followed up on to guarantee a satisfactory resolution.
- Track and manage interactions with existing customer & agents via CRM.
Tutor
Pusat Tuisyen Inovasi
Kota Kinabalu, Sabah
04.2018 - 12.2023
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Communicated with parents and teachers on students' progress.
- Taught students remotely using online video chat platform and other delivery channels.
- Developed student confidence through positive reinforcement strategies.
- Used role-playing, dialogue, literature and film as special teaching techniques.
- Managed to help over 100 of students for their SPM, intensive classes for SPM students to enhance their skills and understanding in Science & Biology subjects.
Sales Executives
Abex Technology Medical Associate SDN. BHD
Kota Kinabalu, Sabah
03.2022 - 04.2022
- Responsible for the sales and marketing activities of full range of medical equipment, accessories and consumables marketed by the company for the hospital and clinic market and assigned project in the territory assigned which will be reviewed from time to time.
- To educate customers on the company's products features and benefits. Establish and maintain close liaison between company to enhancing term business relationship.
Education
Bachelor of Engineering (Hons.) - Electrical (Electronics)
University Teknologi MARA
Permatang Pauh, Pulau Pinang 01.2018 - 01.2020
Diploma In Electrical & Electronics Engineering -
University Teknologi MARA
Kota Samarahan, Sarawak 01.2014 - 01.2018
Skills
Data Entry (input accurate information)
ICM/CRM (track & manage)
Online Tutoring
Skilled Problem Solver (critical thinking)
Certification
Board of Engineers Malaysia
Interests
Timeline
Operation Executive (Associate, Customer & Agent Service Centre)
Great Eastern Life Assurance Malaysia SDN. BHD
03.2024 - Current
Sales Executives
Abex Technology Medical Associate SDN. BHD
03.2022 - 04.2022
Tutor
Pusat Tuisyen Inovasi
04.2018 - 12.2023
Bachelor of Engineering (Hons.) - Electrical (Electronics)
University Teknologi MARA
01.2018 - 01.2020
Diploma In Electrical & Electronics Engineering -
University Teknologi MARA
01.2014 - 01.2018