Summary
Overview
Work History
Education
Skills
Timeline
Generic
NURSHAZLIYANA AINA BINTI SALIM

NURSHAZLIYANA AINA BINTI SALIM

SENIOR VENDOR OPERATIONS
Petaling Jaya, Selangor

Summary

Detail-oriented and versatile operations professional with over 7 years of experience in vendor management, customer service, and sales operations. Proven track record in handling multi-region vendors, leading onboarding processes, and driving service improvements through NPS analysis. Known for strong cross-functional coordination, training capabilities, and efficiency in high-volume campaign environments.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Senior Vendor Operations

Limitless Technology Sdn Bhd
09.2023 - Current
  • Managed vendor operations across Malaysia, Singapore, Indonesia & Hong Kong for Flower Chimp, CakeRush & LVLY.
  • Resolved dispute invoices, ensured accurate product listings & pricing across regions.
  • Led vendor onboarding, training & compliance, while guiding new team members for consistent performance.
  • Conducted sales analysis, inventory checks & coordinated replenishment with Ops team.
  • Improved workflow via cross-team collaboration (CS, Procurement, Commercial, Logistics, IT & Finance).
  • Addressed NPS feedback and resolved campaign-related issues during peak periods (e.g. Valentine’s, Mother’s Day).
  • Proposed system/process improvements to enhance partner experience & reduce errors.

Vendor & Operation Executive

Limitless Technology Sdn Bhd
01.2023 - 08.2023
  • Handled backend updates for product & inventory across vendor platforms.
  • Managed vendors for Cakerush (MY), LVLY (MY & SG), and Flower Chimp (SG & ID).
  • Assessed vendor growth goals, margin opportunities & bundling strategies.
  • Supported vendor payroll selection and cross-functional coordination.
  • Led NPS incubation to improve vendor experience and satisfaction.
  • Evaluated and optimized vendor management programs for better efficiency.

Senior Customer Service Executive

Limitless Technology Sdn Bhd
12.2020 - 12.2022
  • Handled inbound/outbound calls, live chat & emails from customers, merchants, and 3PLs.
  • Coordinated and monitored daily order deliveries to ensure timely fulfillment.
  • Trained new team members and reviewed junior CS monthly performance.
  • Cross-checked junior staff tasks, provided hands-on support and guidance.
  • Managed 500–800 orders during peak seasons (Mother’s Day, Father’s Day, Hari Raya).
  • Investigated and resolved customer complaints using NPS data and issue tracking.
  • Followed up with customers based on daily NPS feedback to improve satisfaction.

Customer Service Agent (Roamingman)

UCLOUDLINK SDN. BHD
11.2019 - 12.2020
  • Handled customer inquiries via phone, WhatsApp, and live chat.
  • Coordinated package deliveries and ensured timely fulfillment.

Online Sales Executive

IREWARDS SDN BHD
10.2017 - 10.2019
  • Promoted company website to new merchants and onboarded them to the platform.
  • Provided guidance on website features and product listings.
  • Handled inquiries from merchants and customers via calls and WhatsApp.

Education

Diploma - Diploma in Graphic Design

Polytechnic Muadzam Shah
Muadzam Shah, Pahang, Malaysia
04.2001 -

Skills

Relationship management

Issue resolution

Inventory automation

Multitasking

Problem-solving abilities

Teamwork and collaboration

Decision-making

Timeline

Senior Vendor Operations

Limitless Technology Sdn Bhd
09.2023 - Current

Vendor & Operation Executive

Limitless Technology Sdn Bhd
01.2023 - 08.2023

Senior Customer Service Executive

Limitless Technology Sdn Bhd
12.2020 - 12.2022

Customer Service Agent (Roamingman)

UCLOUDLINK SDN. BHD
11.2019 - 12.2020

Online Sales Executive

IREWARDS SDN BHD
10.2017 - 10.2019

Diploma - Diploma in Graphic Design

Polytechnic Muadzam Shah
04.2001 -

Similar Profiles

CREATE PROFILE
NURSHAZLIYANA AINA BINTI SALIMSENIOR VENDOR OPERATIONS