NURSHAZLINA AMAT ZAIRUDDIN
Selangor
Summary
Proactive School Cooperative Leader skilled in managing team dynamics and enhancing problem-solving. Promotes a safe and clean environment while ensuring positive stakeholder experiences. Drives operations through effective communication and conflict resolution. Focuses on customer satisfaction and cultivates positive interactions with clear communication and solutions-oriented strategies.
Overview
13
13
years of professional experience
Work History
School Cooperative
SEKOLAH MENENGAH SHAHBANDARAYA
Klang,Selangor, Malaysia
02.2023 - Current
- Resolved complaints through clear communication and effective problem-solving, ensuring positive experiences for all stakeholders.
- Ensured clean, safe working environments, minimising accident risks and promoting overall safety culture.
Assistant Restaurant Manager
KFC
Klang,Selangor, Malaysia
08.2016 - 02.2022
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Ran operations successfully according to industry best practices and owner standards.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Trainee Assistant Manager
KFC
Klang,Selangor, Malaysia
03.2014 - 08.2016
- Trained new employees on company policies, customer service excellence, and sales techniques to enhance team effectiveness.
- Resolved escalated customer complaints by providing practical solutions and maintaining professionalism, ensuring customer satisfaction.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Analysed sales data to identify trends and opportunities for revenue growth, informing strategic decisions.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Restaurant Cashier
KFC
Klang,Selangor, Malaysia
06.2013 - 02.2014
- Processed cash, cheque, and card payments, ensuring accurate and efficient transaction completion.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Maintained organised and tidy checkout areas, contributing to a positive shopping environment.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Assisted customers with item requests, providing knowledgeable advice to enhance their shopping experience.
CLERK
PKMD
Klang,Selangor, Malaysia
06.2013 - 09.2013
- Managed confidential documents, ensuring secure filing and retrieval in accordance with compliance regulations.
- Secured data by following confidentiality procedures.
- Responded to telephone calls, providing information, directing callers, and taking messages to ensure effective communication.
- Handled photocopying documents, updating files and faxing communications for staff.
- Conducted regular checks to maintain a clean and safe working environment in compliance with health and safety standards.
Education
Diploma Islamic Studies With Human Resource Development
University Islam Melaka
Kuala Sg Baru,Melaka01-2013
Skills
- Food safety standards
- Food preparation
- Inventory management
- Customer service
- Sales analysis
- Cash handling
- Team leadership
Languages
English
Intermediate
B1
Interests
- Travelling and Shopping
Timeline
School Cooperative
SEKOLAH MENENGAH SHAHBANDARAYA
02.2023 - Current
Assistant Restaurant Manager
KFC
08.2016 - 02.2022
Trainee Assistant Manager
KFC
03.2014 - 08.2016
Restaurant Cashier
KFC
06.2013 - 02.2014
CLERK
PKMD
06.2013 - 09.2013
Diploma Islamic Studies With Human Resource Development
University Islam Melaka