NUR SHAHIRAH AZMAN Sherah

• Established strong customer relationships through excellent communication and attentive service.
• Consulted with customers to assess needs and propose optimal solutions.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Created engaging social media content to increase brand awareness and attract new customers.
• Collaborated with web designers to create an aesthetically pleasing and user-friendly website, enhancing the overall customer experience.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.

• Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
• Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved marketing to attract new customers and promote business.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

-Health Planner (2019-2020)

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Assisted call-in customers with questions and orders.

Lead and ensure Call Centre staffs meet individuals KPI i n order to achieve Departments goals and objectives Manage review and take corrective action on staff performance
© Provide guidance and support to staffs for complicated enquiries and complaints
* Prepare reports on Cal Centre performance ot Section Head and Head of Department
© Improve service quality by conducting regular call monitoring and cal coaching @ Streamline work procedures ot improve work efficiency
* Tele Collector Officer (2012-2013)
@Remind the costumers of their outstanding debts and payments
* Negotiate with the costumers and chasing for apayment
@Consult and eb the advisor for any issue raised then follow pu and monitor on costumer account payment account