Nurshahirah Rosman
IJOK
Summary
Dynamic Supply Chain Executive with a proven track record at Mahsing Healthcare, adept in supply chain risk management and strategic sourcing. Successfully implemented cost reduction initiatives, enhancing profitability and customer satisfaction. Strong relationship builder with suppliers, driving operational excellence and efficiency in logistics and inventory management.
Overview
13
13
years of professional experience
Work History
Supply Chain Executive
Mahsing Healthcare
04.2024 - Current
- Developed and executed cost reduction initiatives by identifying areas of improvement in the end-to-end supply chain process, ultimately increasing profitability.
- Implemented best practices in reverse logistics processes for efficient handling of returns, resulting in reduced waste disposal costs and improved customer satisfaction rates.
- Established robust risk management strategies that proactively identified potential supply chain issues and implemented mitigation plans to ensure uninterrupted operations.
- Planned and implemented logistical strategies to meet targets.
- Tracked KPIs to generate reports for supply chain performance.
- Reduced overhead costs by establishing company benchmarks for process improvement and quality control.
- Improved order fulfillment rates by revamping distribution networks, optimizing route planning for expedited deliveries while reducing transportation expenses.
- Reduced supply chain disruptions by establishing strategic partnerships with key suppliers, ensuring timely delivery of goods and services.
- Negotiated contracts with suppliers and customers.
- Analyzed, optimized and oversaw inventory procedures to improve supply chain operations.
- Collaborated with sales and marketing departments to align supply chain strategies with business goals, achieving effective demand planning and accurate sales forecasts.
- Oversaw demand planning, purchasing, and logistics.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Teamed with sales and marketing teams to confirm that product availability meets customer demand.
Director of Sales Food and Beverage
Mr. Churros
01.2024 - Current
- Familiar with media social advertising (Facebook, Google, Tiktok, E-Bay, Instagram, Lemon8, Shoppe etc)
- Connected with prospects through trade shows, cold calling and local-area networking.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Managed and motivated sales team to increase revenue.
- Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Worked closely with product teams to understand customer needs and requirements.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Planning Assistant
Hartalega Bestari Jaya
02.2017 - 12.2023
- Worked closely with senior planners on the development of comprehensive master plans, contributing to the establishment of long-term community vision and goals.
- Supported senior planners in reviewing development proposals, providing insightful analysis that informed key decisions.
- Prepared concise yet comprehensive meeting agendas for Planning Commission sessions, enabling productive discussions among stakeholders involved in project reviews or approvals.
- Showcased results obtained by studies using detailed reports and polished visual representations.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Recognized potential issues with inventory and quality control and engineered changes.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Production Officer
Hartalega Bestari Jaya
02.2015 - 02.2017
- Coordinated with research and development teams to support the implementation of new product lines or upgrades to existing products in a timely manner.
- Evaluated emerging technologies and incorporated them into the production environment when appropriate for increased efficiency.
- Improved product quality by closely monitoring production processes and addressing any deviations promptly.
- Achieved consistency in product specifications by enforcing strict adherence to standardized guidelines during manufacturing processes.
- Observed production work and made corrective actions to optimize performance.
- Trained and supervised production staff, fostering a culture of continuous improvement and high performance.
- Reduced downtime with proactive maintenance scheduling and regular equipment inspections.
- Monitored suppliers'' performance, negotiating contracts for better terms when necessary to improve overall costefficiency.
Senior Techinician Laboratory
Hartalega Bestari Jaya
02.2013 - 02.2015
- Tested components and systems to evaluate performance and identify concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of guidelines and best practices.
- Collaborated with other departments within the hospital setting, promoting an integrated approach towards healthcare provision among cross-functional teams working together toward common goals.
- Managed inventory and supplies, ensuring availability for daily operations without interruptions or delays.
- Contributed to research projects by providing expert technical support and sample analysis.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
Senior Store Associate
7-eleven Stores
12.2011 - 02.2013
- Proactively identified opportunities for process improvement within the store, working collaboratively with management to implement changes that led to increased efficiency and effectiveness.
- Cultivated strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with management on various projects such as store remodels, remerchandising initiatives, and seasonal floor resets.
- Contributed to the achievement of sales targets by consistently meeting individual performance goals.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries promptly.
- Boosted sales by creating visually appealing product displays and implementing strategic promotional campaigns.
- Performed cash, card, and check transactions to complete customer purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor of Management - Business Management
Universiti Tun Abdul Razak
Kuala Lumpur, Malaysia07-2025
Diploma Business in Study - Business Administration
Universiti Puncak Alam
Bandar Puncak Alam, Selangor, Malaysia06-2021
High School Diploma -
Executive Diploma Engineering Business Management
Kuala Lumpur, Malaysia01-2020
Skills
- Supply chain risk management
- Supplier relationship management
- Warehouse management
- Strategic sourcing
Timeline
Supply Chain Executive
Mahsing Healthcare
04.2024 - Current
Director of Sales Food and Beverage
Mr. Churros
01.2024 - Current
Planning Assistant
Hartalega Bestari Jaya
02.2017 - 12.2023
Production Officer
Hartalega Bestari Jaya
02.2015 - 02.2017
Senior Techinician Laboratory
Hartalega Bestari Jaya
02.2013 - 02.2015
Senior Store Associate
7-eleven Stores
12.2011 - 02.2013
Bachelor of Management - Business Management
Universiti Tun Abdul Razak
Diploma Business in Study - Business Administration
Universiti Puncak Alam
High School Diploma -
Executive Diploma Engineering Business Management
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