NUR SHAHIRA BINTI RAHIM
Account Associates
Kuala Lumpur
Summary
Dynamic professional with a proven track record at Genting Malaysia Berhad, enhancing client satisfaction and retention through meticulous account management and resolution skills. Expert in recordkeeping and transaction management, with strong abilities in Microsoft Office and accounting software. Demonstrates exceptional communication for effective team collaboration and customer service. Detail-oriented Account Associate knowledgeable about setting up accounts, and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Looking for a challenging role with a growing team.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Account Associates
Genting Malaysia Berhad
Kuala Lumpur
12.2020 - Current
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Managing financial transactions and accounting activities related to utility services such as water, electricity, gas, and other essential utilities.
- Processing customer billing, reconciling accounts, handling payments, and ensuring compliance with industry regulations.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Supporting financial operations, ensuring timely reporting, and maintaining accurate records for utility billing and collections.
- Review billing data and resolve any discrepancies or issues before invoicing.
- Reconcile customer accounts to ensure that all payments, credits, and charges are properly recorded.
- Investigate and resolve discrepancies in billing or account balances.
- Ensure that all utility accounts are up to date and accurate.
- Respond to customer inquiries regarding billing issues, payment status, or account discrepancies.
- Assist customers with payment arrangements, including handling overdue accounts and payment disputes.
- Provide support to customers regarding their utility consumption or billing adjustments.
- Assist in audits and provide necessary documentation to auditors.
- Maintain accurate and organized records of all financial transactions, including customer billing, payments, and adjustments.
- Update customer account information as necessary and ensure data integrity in utility billing systems.
- Managed approximately 30 incoming calls, emails per day from customers.
Accounting Assistant
Swift Limousine & Cab Sdn. Bhd.
11.2018 - 06.2020
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Ensuring that customer invoices are accurately processed, and maintaining detailed records of outstanding accounts.
- Work closely with other finance team members to ensure timely and accurate collection of funds and reconciliation of accounts.
- Generate and send invoices to customers according to company billing cycles and terms.
- Respond to customer inquiries regarding billing, payment status, and discrepancies in a professional and timely manner.
Junior Consultant
AT Azry and Resources PLT
03.2018 - 09.2018
- Participated in client meetings to understand their challenges, offering specific expertise in developing action plans.
- Contributed towards internal knowledge-sharing initiatives by documenting best practices.
- Provide support to clients in managing their accounting processes, financial reporting and tax compliance.
- Ensure that financial records are accurate, meet regulatory requirements, and assist in improving financial performance.
- Help clients with bookkeeping including reviewing financial transactions.
Education
Bachelor of Accountancy (Hons.) - Accounting
Univesiti Teknologi Mara
Shah Alam, Selangor, Malaysia 01.2020 - 08.2024
Diploma in Accounting And Finance - Accounting And Finance
Kolej Universiti Poly-tech Mara
Kuala Lumpur 10.2014 - 03.2017
Skills
- Recordkeeping proficiency
- Transaction management
- Proficiency in Microsoft Office, especially Excel (formulas, pivot tables, data analysis)
- Good communication skills, both written and verbal, for customer interaction and team collaboration
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Experience with accounting software like QuickBooks, SAP, SQL, and MYOB
- Ability to work well in cross-functional teams, including liaising with finance, operations, and management teams to achieve organizational goals
Timeline
Account Associates
Genting Malaysia Berhad
12.2020 - Current
Bachelor of Accountancy (Hons.) - Accounting
Univesiti Teknologi Mara
01.2020 - 08.2024
Accounting Assistant
Swift Limousine & Cab Sdn. Bhd.
11.2018 - 06.2020
Junior Consultant
AT Azry and Resources PLT
03.2018 - 09.2018
Diploma in Accounting And Finance - Accounting And Finance
Kolej Universiti Poly-tech Mara
10.2014 - 03.2017
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