NUR SHAHIDA HAMIDIAH
AMPANG
Summary
Driven professional transitioning from dentistry to sales, bringing strong skills in customer relationship management, communication, and problem-solving. Experienced in building trust, understanding client needs, and delivering tailored solutions. Ready to leverage my healthcare background and interpersonal strengths to excel in a dynamic sales environment and exceed targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Dentist
Klinik Pergigian Addin
Ampang
10.2022 - Current
- Established rapport with diverse patient demographics through clear and empathetic communication
- Achieved monthly sales on average around 25-28k sales per month after 8 months of clinic opening
- Prepared substantial analysis for patients' cases by providing charting and creating reports to assist in determining appropriate course and preventive measures for patients
- Designed data collection for patients' attendance and treatment record, sales collection channels by types of treatments
- Actively listened to patients' concerns and addressed questions, alleviating anxieties and communicating complex technical findings in a clear and understandable manner to patients, to foster a comfortable atmosphere in the dental office
- Administered restorative procedures, including fillings, crowns, and bridges, with a focus on precision and patient comfort
- Participated in continuing education programs to stay abreast of advancements in dentistry and incorporate the latest techniques and technologies
Dental Officer
Klinik Pergigian Semenyih (KKM)
04.2021 - 10.2022
- Company Overview: KKM Selangor
- Delivered a wide range of dental services, emphasizing personalized and compassionate patient care
- Redesigned patients' record of treatment by pivoting and creating a template for patients' flow, records, and attendance
- Collected data regarding patients' understanding of communication with dental practitioners to increase and create a seamless flow of patients at the clinic
- Collaborated with cross-functional stakeholders, such as dental technician and support staff, to understand their data needs and provide insights that support optimization of patient experience and ensure efficient clinic operations
- Engaged in community outreach programs (Kampung Angkat, Beranang), providing dental educations, talks and screenings to underserved populations
- Participated in multiple courses provided by KKM as a continuing learning process
- KKM Selangor
Dental House Surgeon (Internship)
JSS Dental College & Hospital
07.2019 - 06.2020
- Company Overview: India
- Assisted in performing dental examinations, including taking patient histories and preliminary assessments
- Worked under the supervision of experienced dentists and specialists to learn and refine clinical skills in various dental procedures
- Participated in case discussions and treatment planning sessions to enhance diagnostic and treatment planning skills with specialist in each department
- Gained hands-on experience in administering local anesthesia and assisting in restorative procedure
- India
Education
Bachelor in Dental Surgery (BDS) -
JSS Dental College And Hospital
Mysore, India07.2020
International Baccalaureate -
Kolej Mara Seremban
Negeri Sembilan03-2015
Skills
- Microsoft Excel
- Spreadsheet
- Microsoft Word
- SQL
- Attention to detail
- Problem solving
- Critical thinking
- Microsoft Power Point
- Staff Mentoring
Websites
Certification
- Orthodontic and Clear Aligner Masterclass, 2022
- Foundations: Data, Data, Everywhere by Google, 2023
- Prepare Data for Exploration by Google, 2023
- Ask Questions to Make Data-Driven Decision by Google, 2023
Accomplishments
- Completed an intensive certification program focused on orthodontic and clear aligners in 6 months.
- Applied advanced treatment planning skills to address challenging cases, achieving optimal functional and aesthetic outcomes.
- Recognized by instructors for exceptional attention to detail and precision in restorative procedures.
- Achieved monthly sales target in clinic on average RM 25,000 - RM 28,000.
References
Nurulhuda Binti Mohamad Shubri, Assistant Manager, Klinik Pergigian Addin, +6010 8786050, nurulhuda98.addin@gmail.com
Personal Information
Title: DENTIST
Languages
Malay
First Language
English
Proficient (C2)
C2
Timeline
General Dentist
Klinik Pergigian Addin
10.2022 - Current
Dental Officer
Klinik Pergigian Semenyih (KKM)
04.2021 - 10.2022
Dental House Surgeon (Internship)
JSS Dental College & Hospital
07.2019 - 06.2020
Bachelor in Dental Surgery (BDS) -
JSS Dental College And Hospital
International Baccalaureate -
Kolej Mara Seremban
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