NURSHAFIQAH ROSNIZAM

As customer service task is:

• Assist customers via chat, email, and other channels, ensuring fast and accurate support.
• Resolve issues and answer inquiries to maintain high customer satisfaction.
• Resolve customer complaints or issues efficiently and professionally.
• Escalate complex issues to supervisors or relevant departments when needed.

Chat & Ticket AI Development task:

• Collaborate with AI developers to enhance chat automation and virtual assistant performance.
• Test new chat features or updates to ensure smooth user experiences.
• Help document processes and contribute to improving support workflows using AI tools.

Data Scrubbing task:

• Scrub and clean logistics ticket data by correcting incorrect entries, removing duplicates, and standardizing shipment and tracking information.
• Tag and classify tickets (e.g., delayed shipment, lost package, customs hold) to support better workflow management.
• Assist in preparing high-quality logistics datasets and internal decision-making.

• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
• Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.
• Decreased process lags by properly training agents on sales strategies, preferred procedures, and protocols.