Nur Shafiqa Adilla Abdullah
Admin
Subang Jaya,10
Summary
Dynamic administrative professional with a proven track record at MALIKA BOUTIQUE, excelling in documentation and recordkeeping. Demonstrated strong problem-solving abilities and attention to detail, enhancing customer satisfaction through efficient data management and effective communication. Skilled in Microsoft Office and adept at multitasking in fast-paced environments.
Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Administrative Clerk
MALIKA BOUTIQUE
01.2023 - 03.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Arranged meetings and appointments and updated records to assist management.
- Supported auditors by efficiently compiling requested documentation.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
Parcel Sorting Officer
Lazada E-Logistic Warehouse
01.2019 - 01.2022
- Conducted periodic quality checks on sorted parcels, identifying errors, and rectifying them swiftly to minimize delays in delivery schedules.
- Worked closely alongside shipping carriers to ensure seamless handover of sorted parcels for onward transportation.
- Reduced parcel misrouting incidents by maintaining accurate tracking and labeling systems.
- Enhanced customer satisfaction by ensuring accurate and efficient sorting of parcels for timely deliveries.
- Communicated effectively with supervisors regarding any issues encountered during daily operations, enabling swift resolution and minimizing impact on service levels.
- Kept detailed records of processed parcels, assisting management in analyzing performance metrics over time.
- Handled fragile items with care while maintaining a fast-paced working environment, reducing breakage rates significantly over time.
- Assisted in training new staff members on company policies, procedures, and best practices for parcel sorting tasks.
- Improved package sorting efficiency by implementing a streamlined workflow process.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
Clerk
Petronas
01.2018 - 01.2019
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Assisted with onboarding of new employees.
- Enhanced customer service with timely and accurate information when handling inquiries.
Education
No Degree -
SEKOLAH MENENGAH KEBANGSAAN KHIR JOHARI BERANANG
Ulu Kelang, Selangor, Malaysia 04.2001 -
Skills
Filing systems
Daily reporting
Clerical support
Documentation and recordkeeping
Problem-solving
Database entry
Data compilation
Customer follow-up
Multitasking
Attention to detail
Database administration
Billing and invoicing
Time management
Word processing
Office supply management
Spreadsheet tracking
Mail routing
Customer service
Inventory control
Email correspondence
Front desk reception
Microsoft office
Record sorting and filing
Multitasking Abilities
Problem-solving abilities
Problem-solving aptitude
Data entry
Timeline
Administrative Clerk
MALIKA BOUTIQUE
01.2023 - 03.2025
Parcel Sorting Officer
Lazada E-Logistic Warehouse
01.2019 - 01.2022
Clerk
Petronas
01.2018 - 01.2019
No Degree -
SEKOLAH MENENGAH KEBANGSAAN KHIR JOHARI BERANANG
04.2001 -