Nurshadatul Zaliq Mohd Rohi
Petaling Jaya, Selangor
Summary
Accomplished in elevating client satisfaction and portfolio revenue, notably managing over RM 450,000 at Howden Takaful Brokers. Expert in insurance policy negotiation and claims analysis, coupled with exceptional organizing and team working skills. Demonstrated success in driving revenue growth and fostering client relationships, with a proficiency in Microsoft Office enhancing operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Associate
Howden Takaful Brokers Sdn Bhd
03.2023 - Current
- Service and Managed clients with overall portfolio revenue amounting RM 450,000.
- Managed all aspects of the insurance renewal process, from reviewing current policies to negotiating new terms with carriers and presenting updated options to clients.
- Increased client satisfaction by providing personalized insurance advice and policy recommendations.
- Analyze claims utilization, prepare and present the Claims and Utilization Reports to client on quarterly basis.
- Manage relationships with clients, Takaful Operators/Insurer, TPA providers to day-to-day services and actively lead negotiations with TO/Insurer to meet clients expectations.
- Coordinate Health Event for client as part of health initiatives to employee (Health Talk, Annual Health Fairs, Vaccination program and etc)
- Support team review and negotiation with TO/Insurer.
- Participate in team effort to meet the target revenue growth.
Senior Executive
Anika Insurance Brokers Sdn Bhd
10.2018 - 03.2023
- Service and Managed clients with overall portfolio revenue amounting RM 300,000
- Managed all aspects of the insurance renewal process, from reviewing current policies to negotiating new terms with carriers and presenting updated options to clients.
- Increased client satisfaction by providing personalized insurance advice and policy recommendations.
- Analyze claims utilization, prepare and present the Claims and Utilization Reports to client on quarterly basis.
- Manage relationships with clients, Takaful Operators/Insurer, TPA providers to day-to-day services and actively lead negotiations with TO/Insurer to meet clients expectations.
- Coordinate Health Event for client as part of health initiatives to employee (Health Talk, Annual Health Fairs, Vaccination program and etc)
- Support team review and negotiation with TO/Insurer.
- Participate in team effort to meet the target revenue growth.
Administrative Assistant
Jardine Lloyd Thompson, JLT
06.2018 - 09.2018
- Provided operational support to major account handler, assisting with billing, enrolment, and medical card services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for account manager.
Internship Student
Jardine Lloyd Thompson, JLT
02.2018 - 06.2018
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
BBA - Insurance
UiTM
Puncak Alam, Selangor, Malaysia12.2018
Skills
- Organizing
- Team Working
- Problem Solving
- Timeline Management
- Proficient in Microsoft Office ( Word, Excel, Outlook, PowerPoint)
Languages
English, Malay
Native language
REFERENCES
June Musak
Vice President, Marsh Insurance Brokers
Tel : 012 445 5008
Puteri Baizura
Senior Manager, Anika Insurance Brokers Sdn Bhd
Tel : 013 306 2860
Timeline
Senior Associate
Howden Takaful Brokers Sdn Bhd
03.2023 - Current
Senior Executive
Anika Insurance Brokers Sdn Bhd
10.2018 - 03.2023
Administrative Assistant
Jardine Lloyd Thompson, JLT
06.2018 - 09.2018
Internship Student
Jardine Lloyd Thompson, JLT
02.2018 - 06.2018
BBA - Insurance
UiTM
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