NUR SABRINA BT SHAFINAR
Sr. Operation Executive
Petaling Jaya
Summary
Objective:
To obtain a challenging position in operations management that allows me to leverage my education, skills, and experience for the mutual benefit of my employer and myself, while facilitating opportunities for professional growth and advancement.
Professional Summary:
Results-driven Operations Executive with two years of experience in operational management. Demonstrated expertise in implementing process improvements that enhance efficiency and productivity. Highly skilled in process optimization, problem-solving, and critical thinking, with a proven track record of driving operational excellence.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Senior Operation Executive
MyParcel Asia
08.2024 - Current
- Lead and cultivate the Operations team by implementing best practices and strategies to optimize workflows, fostering a culture of high performance and continuous improvement.
- Oversee the meticulous documentation and timely submission of claims for both domestic and international courier providers, ensuring accuracy and compliance. Generate and analyze performance reports to identify trends and drive improvements in service delivery.
- Facilitate quarterly meetings to proactively address operational challenges and enhance collaboration with courier providers and clients. Additionally, manage delivery processes for fulfillment projects, ensuring that all logistical requirements are met efficiently.
Operations Executive
MyParcel Asia
4 2023 - 07.2024
- Ensure timely and accurate submission of claim and compensation documentation in accordance with the schedules established by courier service providers (weekly, bi-weekly, or monthly), enhancing operational efficiency and compliance.
- Serve as the primary liaison with courier service provider teams, facilitating effective communication regarding status updates, claims processing, and compensation procedures. Collaborate closely to address any issues that arise and ensure a seamless workflow.
- Respond promptly to inquiries related to claims and compensation, maintaining open communication channels to strengthen relationships with courier providers and support smooth logistics operations.
Sales Advisor
Machines
10.2022 - 03.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Internship
Agensi Nuklear Malaysia
3 2022 - 8 2022
- Conduct comprehensive safety and risk assessments for laser systems by accurately determining the Nominal Ocular Hazard Distance (NOHD), Maximum Permissible Exposure (MPE), and Optical Density (OD) values for each laser type, ensuring compliance with safety standards and regulations.
- Perform thorough radiofrequency exposure assessments for telecommunications structures, evaluating human exposure levels from transmitting antennas. Analyze data to identify potential risks and recommend mitigation strategies to ensure the safety of personnel and the public.
Education
Bachelor of Science - Physics
Universiti Kebangsaan Malaysia
Bangi, Selangor 05.2019 - 08.2022
Science Module 1
Malacca Matriculation College
05.2018 - 06.2019
Science Stream
Sekolah Menengah Kebangsaan Setapak Indah
04.2001 -
Skills
Microsoft Office Suite: Skilled in Word and PowerPoint; experienced in Excel with training capabilities
Leadership Experience
- 2021, Participants in Program NADI organised by Kolej Ungku Omar (Treasurer) | UKM Bangi,
Oversee and present budgets, accounts and financial statements to the club committee, Present revised financial forecasts based on actual spend., Donation to the poor, visit orphanage and gotong-royong at old folk home.
- 2020, Participants in Program OASIS organized by Kolej Ungku Omar (Secretary) | UKM Bangi,
Visit National Taiwan University to learn about their education system., Conference with National Chengchi University Taipei, Taiwan., Prepare paperworks, letters, reports and related documents.
Awards / Recognition
- MyParcel Asia, 2024
Recognized for exceptional performance and leadership in operational management, leading to a promotion to a senior position. Achieved significant improvements in efficiency and productivity through strategic initiatives. - Dean List Award - Internship Programme, 2022
- Best Student (Co-Curricular) Award 2017, 2017
Languages
Malay - Native Speaker
English - Working proficient
References
- Dr Rozidawatie Awang, Head of Applied Physics Programme, Faculty of Science and Technology, Universiti Kebangsaan Malaysia, +6019 219 4720, rozida@ukm.edu.my
Timeline
Senior Operation Executive
MyParcel Asia
08.2024 - Current
Sales Advisor
Machines
10.2022 - 03.2023
Bachelor of Science - Physics
Universiti Kebangsaan Malaysia
05.2019 - 08.2022
Science Module 1
Malacca Matriculation College
05.2018 - 06.2019
Science Stream
Sekolah Menengah Kebangsaan Setapak Indah
04.2001 -
Operations Executive
MyParcel Asia
4 2023 - 07.2024
Internship
Agensi Nuklear Malaysia
3 2022 - 8 2022
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