Summary
Overview
Work History
Education
Personal Information
Salary
Languages
References
Timeline
Generic
NUR SA'ADAH BINTI ABDULLAH

NUR SA'ADAH BINTI ABDULLAH

Executives
KUALA LUMPUR

Summary

Experienced Customer Serviced Executives with more than 10 years of experience in Banking, Telesales and Telecommunication. Aiming to use my superb analytical skills and excellent customer support to fill a position in your company. Interested in working with an established and diversified organization that offers the opportunity for advancement in skills, knowledge, and professionalism

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Customer Services Executives

Ambank Group Malaysia
8 2021 - Current
  • Specialized on Credit card, Hire Purchased, Deposit, Mortgage, ASNB and SME banking
  • Cross selling sales in bank product
  • Settled any customer disputes in a professional and pleasant manner
  • Utilized customer feedback to improve existing products and services, resulting in increased customer satisfaction.
  • Perform the required call verification process.
  • Handle customers' enquiries on the bank's products and services accurately. Complete necessary documentation to manage the customers' complaints, issues, and subsequent solutions.
  • Schedule or act on any required follow-up in accordance with AmBank Contact Centre guidelines.

Customer Relationship Executives

Standard Chartered Global Business Services sdn bhd
09.2013 - 12.2020
  • Specialised on Credit card / Mortgage / Deposit / Personal loan
  • Cross selling in bank product
  • Assist in top up loan for mortgage/locking period for mortgage/release of mortgage title with lawyer firm
  • Provide solution for risk customer in banking.

Customer Services Executives

Celcom Axiata Berhad
04.2012 - 08.2013
  • Resolve customer problem
  • Assist in prepaid and postpaid bills
  • Provide information regarding the celcom telecommunication promotions
  • Answer all inbound call regarding postpaid and prepaid bill
  • Updating customer account
  • Attend customer call if they having a problem regarding the network, account and other.

Sales and Planning Officer

NK RUBBER SDN BHD JOHOR
06.2011 - 04.2012
  • Update the shipping shipment everyday/custom clearance
  • Arrange the purchase order
  • Email to the customer regarding the shipment quantity and update daily report to customer about the product
  • Arrange invoice for the order.

Education

Sijil Pelajaran Malaysia -

SMK BAU
01.2007 - 05.2007

Microsoft word/excel/powerpoint - undefined

10.2007 - 05.2007

Mandarin HSK 1 & 2 - undefined

11.2021 - undefined

Diploma In Nursing -

Masterskill University College of Health Science
01.2008 - 04.2011

Personal Information

  • Place of Birth: Hospital Umum Kuching Sarawak
  • Date of Birth: 06/20/90
  • Nationality: Malaysian
  • Driving License: D

Salary

EXPECTED SALARY: RM3900

Languages

English
Bahasa Malaysia

References

  • Alwi Bin Zulkifli, 0129655513, AMBANK GROUP BERHAD
  • Nadia Milan Shah, 01139782093, STANDARD CHATERED GLOBAL BUSINESS CENTRE
  • Mohammad Fazli Faizal Bin Abdul Wahab, 0126548409, AMBANK GROUP BERHAD

Timeline

Mandarin HSK 1 & 2 - undefined

11.2021 - undefined

Customer Relationship Executives

Standard Chartered Global Business Services sdn bhd
09.2013 - 12.2020

Customer Services Executives

Celcom Axiata Berhad
04.2012 - 08.2013

Sales and Planning Officer

NK RUBBER SDN BHD JOHOR
06.2011 - 04.2012

Diploma In Nursing -

Masterskill University College of Health Science
01.2008 - 04.2011

Microsoft word/excel/powerpoint - undefined

10.2007 - 05.2007

Sijil Pelajaran Malaysia -

SMK BAU
01.2007 - 05.2007

Customer Services Executives

Ambank Group Malaysia
8 2021 - Current

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