Summary
Work History
Education
Skills
Timeline
Generic
NUR RAMADHANI

NUR RAMADHANI

Miss Danie
KUALA LUMPUR,17-06 TUAN RESIDENCY

Summary

Proven Customer Service Representative at KK Super Mart, adept in complaint resolution and strategic sales knowledge. Excellently managed high-stress situations, enhancing customer loyalty through empathetic service. Skilled in multi-line phone systems and maintaining key stakeholder relationships, significantly improving service standards and customer satisfaction. Restaurant professional known for delivering high-quality service and ensuring customer satisfaction. Proven experience in managing busy dining environments and assisting in smooth operation of restaurant activities. Committed to teamwork and adaptability, with skills in order accuracy and effective communication. Experienced with customer service, food preparation, and maintaining clean dining area. Utilizes strong communication skills to ensure customer satisfaction and smooth operations. Track record of reliability and flexibility in handling various restaurant duties.

Work History

Babysitter

HomeAway
KUALA LUMPUR, JALAN SELINSING
01.2024 - Current
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Restaurant Worker

Kak Mah Ikan Singgang
KUALA LUMPUR, CHOWKET
03.2022 - Current
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.

Customer Service Representative

KK Super Mart
10.2024 - 04.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained staff on operating procedures and company services.
  • Responded proactively and positively to rapid change.

Education

SPM - Business

SMK RAJA ALI
JALAN IPOH

Skills

Sales expertise

Timeline

Customer Service Representative

KK Super Mart
10.2024 - 04.2025

Babysitter

HomeAway
01.2024 - Current

Restaurant Worker

Kak Mah Ikan Singgang
03.2022 - Current

SPM - Business

SMK RAJA ALI
NUR RAMADHANIMiss Danie