Nur Rahadatul 'Aisy Ivy Binti Dio

- Training & Service Improvement

- Handling Customer Complaints

• Receive and respond to customer complaints via email, calls, WhatsApp, social media, etc.
• Record and categorize complaints based on outlet, issue type, and urgency.
• Follow up with the relevant outlet or department to ensure resolution.

- Coordination with Outlets

• Relay customer feedback to the respective outlet or team.
• Work closely with outlet managers to resolve issues quickly and professionally.
• Monitor the progress of resolutions and ensure follow-through.

- Reporting & Analysis

• Prepare weekly or monthly reports on:
  Number of complaints
  Types of issues
  Response time
  Customer satisfaction levels
• Identify recurring problems or trends (e.g., frequent complaints about service at a particular outlet).

- System & Tools Management

• Use CRM systems, Google Forms, or WhatsApp Business tools to manage inquiries and complaints.
• Ensure records are updated and organized for internal tracking and audits.

- Support for Campaigns & Promotions

• Answer customer inquiries regarding ongoing promotions, discounts, loyalty programs, etc.
• Ensure consistent and accurate information is shared with customers.
• Suggest improvements to service SOPs based on customer feedback and complaint trends.
• Work with HR or the training department to help improve customer service skills among outlet staff (if needed).

- Multitask Job

• Social Media Support: Handle DMs, comments, and feedback on Instagram, Facebook, TikTok, etc.
• App/Platform Support: Assist customers with ordering issues via mobile apps or delivery platforms.
• SOP Compliance & Training Department: Working close with both department in terms of audit & check on staff SOP Handling & Training. Organize & involve meeting with supplier for current & new stocks. Distribute & create memo, SOP for outlets.
• Business Development Department : Attend to inquiry regarding opening new outlets & channel to Business Development. Prepare Checklist Form for New Outlet to setup.

Last Drawn Salary : RM1,700.00

• Administrative support to company management team - purchasing, account, inventory control, clerical, administrative functions, document preparation, presentations and spread sheets using Microsoft Word, Excel and Power Point.
• Manning company portal internally such as SQL Account and Payroll, KWSP, etc.
• Compose memos, letters, and other correspondence.
• Manage and maintain complex calendars and coordinate appointments, meetings, and conference calls.
• Coordinate complex domestic and international travel arrangements, prepare time and expense reports and reconcile credit card statements.
• Obtains data on national, area practices and processes, including financial information, staffing information, and prepares relevant documentation.
• Support with company’s branding and marketing initiatives – website, company profile, and training.
• Handle highly confidential information.
• Filling documents.
• Last Drawn Salary : RM 1,700

• Contract replaces staff on maternity leave.
• Receive and update riders leave and attendance.
• Compile and verify rider receipt for claim purpose.
• Prepare sheet for payroll (end month salary-rider).
• Keep track on the stationery and pantry stock.
• Last Drawn Salary : RM 1,600

• 3 months contract replace staff on maternity leave.
• Prepare Quotation for Sales Department.
• Do filing for end year audit.
• Last Drawn Salary : RM 1,800

• Account-Maintaining proper filing for all related account documentation.
• Handling phone calls from supplier and customer.
• Updating payment/invoice in Microsoft Excel.
• Alerting bank for any payment instruction through fax & phone call.
• Distribute Payment Advice to Superior.
• Reconcile PosLaju invoice.
• HR Administration-Receiving, updating & maintaining proper filing for staff’s leave application and training schedules.
• HR Management-Handling all employees’ enquiries & grievances.

• Answering in / out calls.
• Keep track on the stationery stocks.
• Handling shipping and delivery using courier services.
• Assist superior to follow up the schedule for lorry driver.
• Assist superior in handling the companies’ utilities.
• Assist superior in handling office maintenance.
• Follow up and assist superior on company secretary.
• Assist superior to key in data on lorry driver’s monthly claim.
• Filling all the receipt and document from lorry’s driver and personal’s driver.
• Assist superior to update asset listing.
• Handling other jobs given by management.
• Last Drawn Salary : RM 1,600

• Supervise workers doing daily cleaning at Kristal View Apartment
• Reporting any problem occur to developer-PKNS
• Handling payment collection related to apartment management
• Key in data for system
• Filling documents
• Recording and updating databases
• Photocopying and scanning documents
• Greet and meet visitors upon arrival
• Handle telephone calls and queries
• Last Drawn Salary : RM 1,205

• Key in data for system
• Preparing Quotation, Invoice and Delivery Order
• Filling documents
• Recording and updating databases
• Photocopying and scanning documents
• Greet and meet visitors upon arrival
• Handle telephone calls and queries
• Last Drawn Salary : RM 1,200

• Compile, Check, Sort & Issued Out Work Order (WO) Accordingly
• Carried Out Data Entry from WO & Site Form into CPD Data Central
• To ensure sub-contractor claim is process & paid within 75 Days. (CPD KPI No 1)
• To ensure Syabas Back Charge Claim for LR within DMZ is process & verified within one month. (CPD KPI No 2)
• To ensure all Tender Participated is prepared & submit on Time. (CPD KPI No 4)
• Last Drawn Salary : RM 1,300

• Visual Inspection
• - Periodic checking for equipment during normal running condition
• - Checking equipment after troubleshooting, after long idling or stoppage and after PM.
• Inform
• - Informing leader if any defect occur.
• - Issuing red tag to owner of defect in order to acknowledge them.
• Working With Team
• - Care more than one model in one time.
• Last Drawn Salary : RM 900 (basic)

• Plating Department
• - Racking, Plating, Unracking, Wash, Oven, Change Caddy.
• - Manual key caddy code when error in auto mode.
• - Working under chemical wearing Tyvek.
• Last Drawn Salary : RM 550 (basic)

• Preparation for Teaching
• - Preparing Yearly Lesson Plan
• - Preparing Daily Lesson Plan
• - Preparing teaching aids material
• Adviser in Curricular Activities/Specific Responsible
• - Guiding Teacher
• Responsible for the welfare and discipline of students
• Co-operate in school management
• Having a good relationship with the communities
• Last Drawn Salary : RM 2,314