NUR NEEDA SHAFINA
ADMINSTRATOR
Kuala Lumpur,14
Summary
To be part of company that indulges professional growth which provides challenging and rewarding career allowing me utilize my knowledge and skills
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
ADMIN ASSISTANT
Satria Risk Mitigation Sdn Bhd
Keramat, Kuala Lumpur
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
BARISTA
Starbucks Malaysia
01.2018 - 03.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
KITCHEN CREW
Nando's Restaurant
Publika, Kuala Lumpur
12.2016 - 11.2017
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
- Improved safety standards by regularly inspecting equipment for maintenance needs and reporting any issues to management.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported management in achieving cost-saving goals through efficient use of resources and diligent monitoring of portion control measures.
Education
Malaysian Higher School Certificate (STPM) - Arts & Business
Kolej Tingkatan Enam Desa Mahkota, Kuala Lumpur
Kuala Lumpur, Malaysia 05.2017 - 12.2018
Malaysian Certificate Of Education (SPM) - Arts
Sekolah Menengah Kebangsaan Kiaramas
Kuala Lumpur 01.2012 - 12.2016
Skills
Administrative Support
Internet Research
Travel Coordination
Strong Problem Solver
Customer and client relations
Office Management
Clerical Support
Computer Skills
Data Entry
Time Management
Multitasking Abilities
Cleanliness
Administrative Support
Languages
English, Malay
Native language
English
Proficient
C2
Malay
Proficient
C2
Timeline
ADMIN ASSISTANT
Satria Risk Mitigation Sdn Bhd
01.2020 - Current
BARISTA
Starbucks Malaysia
01.2018 - 03.2020
Malaysian Higher School Certificate (STPM) - Arts & Business
Kolej Tingkatan Enam Desa Mahkota, Kuala Lumpur
05.2017 - 12.2018
KITCHEN CREW
Nando's Restaurant
12.2016 - 11.2017
Malaysian Certificate Of Education (SPM) - Arts
Sekolah Menengah Kebangsaan Kiaramas
01.2012 - 12.2016
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