Nur Najihah Esa
Store Manager In F&B
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Knowledgeable with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
7
7
years of professional experience
9
9
Certifications
1
1
Language
Work History
Store Manager
Starbucks Coffee company
03.2023 - Current
- Effectively plan, Identify, Communicate and delegate tasks to ensure smooth operation. Analyzed financial reports to drive sales and profitability. Manage cash flow and reduced operational costs & successfully implemented strategies to increase store revenue. Oversaw inventory levels and implement efficient stock management practices. Created and managed employee schedules to balance labor costs with operational needs. Championed exceptional customer services practice
Manager in Training
Starbucks Reserve Coffee
08.2022 - 11.2022
- Supports the store manager in implementing company programs by working directly with the team. Engages in conversation with customers to understand customer needs. Review store environment and key business indicators to identify problems and opportunities for improvement
Shift Supervisor
Starbucks Coffee Company
11.2018 - 07.2022
- Discover and anticipates customers and store needs by constantly evaluating environment and customer cues. Creates a positive learning environment by providing clear specific, timely and respectful coaching and feedback. Execute store operations during schedules shift
Education
Bachelor of Science - Artificial Intelligence
Universiti Pertahanan Nasional Malaysia
Kuala Lumpur 04.2001 -
Skills
Customer service management
Accomplishments
- Completed the Advance Coffee Master Course with 6 complele course.
- Achieved a Gold Pin for Coffee Master Course
- Manage to get twice Celebrate Marks in Food & Safety Assesment .
- Certified As Coffee Master in company
- Certified as Barista Trainer
- Certified as Shift Supervisor Trainer
- Exceeded monthly store sales goals 6 months in a row.
- Increased sales by 30% by coaching department managers on new merchandising standards.
- Certified as Little Barista Trainer
Certification
Barista Trainer
Timeline
Store Manager Training 90 & 180
12-2025
Barista First 30
02-2025
Barista 90 & 180
02-2025
Coffee Master Program
02-2025
Food Safety Awareness Month
09-2024
Discover-DISC Style
07-2024
Store Manager Training First 30
12-2023
Barista Trainer
11-2023
Shift Supervisor Trainer
11-2023
Store Manager
Starbucks Coffee company
03.2023 - Current
Manager in Training
Starbucks Reserve Coffee
08.2022 - 11.2022
Shift Supervisor
Starbucks Coffee Company
11.2018 - 07.2022
Bachelor of Science - Artificial Intelligence
Universiti Pertahanan Nasional Malaysia
04.2001 -
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