Nur Najihah Binti Adam
Operation Executive
No.33 Jalan Gemilang 4, Taman Bukit Gemilang, Johor Bahru, Johor.
Summary
Adept at monitoring shipments, maintaining records and collaborating with representatives of Customs and other Export,Import authorities. Excellent problem-solving, project management and multitasking abilities. Competent by using a software. Forward-thinking Operations Specialist bringing 5 years of expertise in Freight Forwarder for Logistics and Transportation sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Intern
DB Schenker
12.2019 - 4 2020
- Managed global logistics operations, coordinating freight forwarding and customs clearance activities for smooth import/export transactions.
- Analyzed shipment data to identify trends and opportunities for improvement within the freight forwarding process chain.
- Participated in cross-functional teams tasked with improving overall supply chain efficiency within the organization, contributing valuable insights from a freight forwarding perspective.
- Reduced costs associated with freight forwarding, insurance premiums, packaging materials through careful evaluation of available options.
Operation Officer
Kingsmen Global Sdn Bhd
08.2020 - 06.2022
- Handling Road shipment Import,Export and Transhipment.
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Used Software tracking spreadsheets to monitor information about customers, shipments and business activities.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Arranged delivery or storage of goods at destinations.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
- Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
- Provided tracking information to enable clients to monitor progress of shipments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Junior Operations Executive
Kingsmen Global Sdn Bhd
07.2022 - 12.2023
- Handling Sea Export EXW and DAP for LMW company.
- Apply AP Permit in Dagang Net for control cargo.
- Doing report for Import,Export Sea and Road Job.
- Apply booking for Sea Export direct to Liner Systems.
- Cross boarder Import and Export job from China to Singapore and Singapore to Sydney.
- Negotiated supplier discounts to improve bottom line.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
- Maintained strong relationships with clients, ensuring high levels of satisfaction through timely support and service delivery.
Operation Executive
Kingsmen Global Sdn Bhd
01.2024 - 04.2024
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Evaluated carrier performance regularly to maintain high-quality service standards while identifying areas for improvement or potential cost savings initiatives.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Developed customized logistics solutions to meet unique client needs, resulting in increased business opportunities.
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Developed operational processes to help organization adapt to market change.
Education
SPM -
Sekolah Menengah kebangsaan Mutiara Rini
01.2012 - 05.2016
Diploma in Logistics and Supply Chain -
Politeknik Nilai
07.2017 - 05.2019
Dangerous Goods
Dangerous Goods Management
Sepang, Selangor, Malaysia 05.2018 - Current
CILT
The Chartered Institute of Logistics And Transport
Shah Alam, Selangor, Malaysia 05.2018 - Current
Khursus Ejen Perkapalan
Johor Ports Shipping And Forwarding Association
Johor Bahru, Johor, Malaysia10.2023
Skills
Timeline
Operation Executive
Kingsmen Global Sdn Bhd
01.2024 - 04.2024
Junior Operations Executive
Kingsmen Global Sdn Bhd
07.2022 - 12.2023
Operation Officer
Kingsmen Global Sdn Bhd
08.2020 - 06.2022
Intern
DB Schenker
12.2019 - 4 2020
Dangerous Goods
Dangerous Goods Management
05.2018 - Current
CILT
The Chartered Institute of Logistics And Transport
05.2018 - Current
Diploma in Logistics and Supply Chain -
Politeknik Nilai
07.2017 - 05.2019
SPM -
Sekolah Menengah kebangsaan Mutiara Rini
01.2012 - 05.2016
Khursus Ejen Perkapalan
Johor Ports Shipping And Forwarding Association
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