Nur Nadia Farhana Binti Hasrul Aizam
Johor Bahru
Summary
Dedicated professional with a strong foundation in customer service, communication, and problem-solving. Demonstrates adaptability and excels in collaboration and teamwork, ensuring effective solutions in dynamic environments. Committed to leveraging these skills to achieve career growth and contribute positively to organisational goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Executive
Jo Artysan
Somerset, Singapore
04.2024 - 04.2025
- Provided detailed information about the services to enhance client satisfaction.
- Handled confidential documents discreetly, protecting customer privacy and sensitive information.
- Welcomed clients by providing friendly, efficient service.
- Facilitated quick check-out process to respect clients' time constraints.
- Assisted in administrative tasks to facilitate operations.
- Maintained cleanliness of reception area for professional appearance.
- Created a positive first impression by greeting clients warmly upon arrival at the front desk.
- Encouraged mutual trust, respect and cooperation among team members.
- Managed client bookings for seamless check-in experience.
Senior Front Desk Executive
Sugared Pte Ltd
Singapore
04.2022 - 04.2024
- Provided brief training and development to new staffs at the outlet
- Ensured quality consistency in operations
- Increased sales and profitability during big promotion month for the outlet
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Used up-selling techniques to promote packages and services, generating additional income for the outlet
- Supported team members in handling complex customer enquiries and concerns to achieve positive outcome.
Account and Finance Director
PT Prima Agro Mandiri
Jakarta, Indonesia
01.2021 - 12.2021
- Managed comprehensive budgeting processes, improved overall organisational efficiency.
- Conducted thorough internal audits for improved financial transparency and trustworthiness.
- Enhanced financial performance with strategic planning and forecasting.
- Handled delicate insolvency cases with utmost professionalism, safeguarded company interests while maintaining goodwill among stakeholders.
- Took lead in crucial negotiations with lenders to secure favourable terms of borrowing.
- Built strong relationships with buyers and suppliers, facilitated smooth business process.
- Directed budgeting and forecasting activities to align financial goals with organisational objectives.
- Consolidated comprehensive management accounts, integrating income statements, cashflow and balance sheets.
Corporate and Partnership Account Manager
HAUZ Enterprise Sdn Bhd
Kuala Lumpur, Malaysia
01.2019 - 12.2020
Finance, Admin & HR Executive
Tribe Boxing Sdn Bhd
Kuala Lumpur, Malaysia
01.2018 - 12.2018
Audit Associate
Ernst & Young
Kuala Lumpur, Malaysia
01.2015 - 12.2017
Education
Bachelor (HONS) Accounting and Finance -
University of West of England
Bristol, United Kingdom 09.2012 - 09.2015
Pre-University Foundation - South Australian Matriculation
Taylor's University College
Selangor, Malaysia 03.2011 - 11.2011
GCSEs -
Singapore International School
Jakarta, Indonesia 01.2009 - 12.2010
Skills
- Customer Service
- Communication
- Problem Solving
- Adaptability
- Collaboration and Teamwork
Languages
English
Fluent
Malay
Fluent
References
References available upon request.
Timeline
Front Desk Executive
Jo Artysan
04.2024 - 04.2025
Senior Front Desk Executive
Sugared Pte Ltd
04.2022 - 04.2024
Account and Finance Director
PT Prima Agro Mandiri
01.2021 - 12.2021
Corporate and Partnership Account Manager
HAUZ Enterprise Sdn Bhd
01.2019 - 12.2020
Finance, Admin & HR Executive
Tribe Boxing Sdn Bhd
01.2018 - 12.2018
Audit Associate
Ernst & Young
01.2015 - 12.2017
Bachelor (HONS) Accounting and Finance -
University of West of England
09.2012 - 09.2015
Pre-University Foundation - South Australian Matriculation
Taylor's University College
03.2011 - 11.2011
GCSEs -
Singapore International School
01.2009 - 12.2010
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