Nurnabilahuda binti Mohd nasirin

• Provide exceptional customer service to clients in person, via phone, email, and other communication channels.
• Assist customers with product information, troubleshooting, and technical support.
• Maintain a positive and helpful attitude while interacting with customers to ensure a pleasant experience.
• Keep accurate records of customer interactions and transactions.
• Follow company policies and procedures regarding customer service and privacy guidelines.
• •Stay updated on product knowledge and company policies to provide accurate information to customers.
• •Perform other duties as assigned by the supervisor or manager.
• Assist company for video shooting as talent.
• Help other department packing parcel.
• Follow up customer.
• Performed sales transactions accurately and efficiently as part of the team, handling cash, credit, and returns.
• Supported the team with stocking, organizing merchandise, and maintaining store displays.
• Assisted customers during warehouse sales events, providing product information and ensuring a positive shopping experience.

• Improved sales strategies based on data from client and market surveys
• Place phone calls and consulting Maxis Corporate and Enterprise customers on their renewal mobile lines
• Updates and maintains customer database and opportunity funnel on a daily basis
• Answer customer questions through in-person, phone, email, and may also be responsible for creating documentation for self-service support
• Arranging services for customers
• Prepare product or service reports by collecting and analyzing customer information
• sell, upsell and cross-sell the company's products or services.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• promote products and services to clients.

• Provided superior customer service to clients by addressing all questions and concerns
• Provides admin support, Ensure proper maintenance of files and supporting documents & timely manners
• Completes any ad-hoc tasks from time to time
• Answer Phone Calls, typing reports, letters and other business documents
• Handle Inquiries and Complaints
• Develop and maintain a filing system, creating spreadsheets and presentations, and filing
• Produce reports, presentations and briefs

• Contact potential customers to promote and market Astros Products and services
• Suggest solutions when a product malfunctions
• Completes any ad-hoc tasks from time to time
• Managed productive calls by maintaining control and using scripts to overcome objections
• Answered warm inbound calls from potential customers answering advertising solicitations
• Sell products and services, giving product information and price quotations, completing orders, answering to prospects' inquiries, and updating customer databases

Outbound sales : -

Use techniques like calling, emailing, and social media marketing to sell products and services

Outbound customer service : -

Handle customer inquiries, process payments, and assist with billing issues

Inbound experience

Inbound sales: Establish connections with customers who already know about the company, and promote products and services

Inbound customer service: Take phone calls, assist customers, and resolve customer complaints