Nurmil Hawa Putri
Customer Service Specialist
Johor Bahru, Johor
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Service Specialist
Castlery
04.2024 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to the relevant team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Associate
TDCX Malaysia
07.2022 - 12.2023
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Customer Service Sales Assistant
Primuda Sdn Bhd
07.2020 - 07.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Exceeded daily sales quotas through proactive outreach efforts, leading to consistent top-tier performance rankings among colleagues.
- Provided exceptional service for a positive shopping experience, resulting in repeat customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Tele-Marketing
Aegis BPO
04.2019 - 04.2020
- Increased sales revenue by consistently meeting and exceeding performance targets in outbound telemarketing campaigns.
- Increased sales performance by implementing effective telemarketing strategies and techniques.
- Handled inbound sales inquiries and outbound telemarketing calls.
- Streamlined the telemarketing process, optimizing call scripts for maximum impact and results.
- Managed daily administrative tasks related to telemarketing coordination efficiently while maintaining high levels of accuracy in record-keeping practices.
Education
Diploma In Tourism Management
Innovative International College
Petaling Jaya, Selangor, Malaysia 04.2001 -
Accounting
Sekolah Menengah Kebangsaan Meru
Meru, Selangor, Malaysia12-2015
Skills
Customer service
Good communication skills
Complaint resolution
Customer relations
Complaint handling
Call center experience
Problem-solving
Critical thinking
Active listening
Product knowledge
Product sales
Timeline
Customer Service Specialist
Castlery
04.2024 - Current
Customer Service Associate
TDCX Malaysia
07.2022 - 12.2023
Customer Service Sales Assistant
Primuda Sdn Bhd
07.2020 - 07.2022
Tele-Marketing
Aegis BPO
04.2019 - 04.2020
Diploma In Tourism Management
Innovative International College
04.2001 -
Accounting
Sekolah Menengah Kebangsaan Meru
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