Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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NURMIE SAAD

NURMIE SAAD

IT SUPPORT ANALYST
Seri Kembangan

Summary

I am currently a student at Institut Kemahiran Tinggi Perda (Perda-Tech) pursuing a Diploma in Computer Technology. Through my studies, I have gained a solid foundation in computer hardware, software, and network infrastructure, along with hands-on experience in troubleshooting, maintenance, and installation of IT systems. I am now seeking a position in a company that offers a positive work environment and opportunities for professional growth, where I can apply my technical knowledge and further develop my skills in IT support, network management, and hardware maintenance.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

IT SUPPORT ANALYST

JOS MY SDN BHD
10.2024 - Current
  • Mainly serve as the Resident Engineer at Affin Bank Malaysia HQ
  • Provided first and second-level technical support to end-users across multiple bank branches, ensuring minimal downtime and high customer satisfaction.
  • Diagnosed and resolved hardware, software, and network issues in Windows-based environments, including troubleshooting desktop applications, banking systems.
  • Installed, configured, and maintained laptops for new hires, including domain setup, Microsoft Office 365 access, and banking application installations.
  • Responded to support requests involving Windows laptops, including system crashes, boot issues, battery problems, and performance troubleshooting.
  • Performed regular preventive maintenance on laptops to ensure optimal performance, including disk cleanup, patch management, and antivirus updates.
  • Collaborated with infrastructure teams to identify vulnerabilities and apply endpoint protection measures across devices and systems.
  • Assisted users with remote work setups including VPN configuration, remote desktop access, and secure login troubleshooting.
  • Resolved issues related to Microsoft Office 365 (Outlook, Excel, Word, Teams) and provided user guidance for efficient use.
  • Provided support for printers, docking stations, monitors, and other end-user peripherals; liaised with vendors for hardware repairs under warranty.
  • Conducted remote support sessions via SCCM to resolve user issues efficiently, reducing the need for physical presence and improving response time for remote users.
  • Documented incidents and resolutions using the Affinme ticketing system.


Support Engineer

HPE Solutions (M) Sdn Bhd
12.2023 - 09.2024
  • Delivered on-site IT support and maintenance services for multiple corporate clients, including Standard Chartered, Affin Bank, and Jacobs Douwe Egberts Malaysia.
  • Configured laptops for new hires at Affin Bank branches and JDE Malaysia, including OS installation, domain joining, application setup, email configuration, and user account provisioning.
  • Performed hardware diagnostics, repairs, and replacements for laptops, desktop PCs, and printers, ensuring minimal downtime and adherence to service-level agreements (SLAs).
  • Troubleshot and resolved a wide range of software issues, including OS-related problems, application errors, and driver conflicts.
  • Conducted preventive maintenance checks to ensure optimal performance and reliability of end-user equipment.
  • Assisted with basic networking tasks such as IP configuration, printer sharing setup, and resolving LAN/Wi-Fi connectivity issues.
  • Consistently met SLA targets and received positive feedback from client IT teams for professionalism and efficient problem-solving.

Technician

Sigma Rectrix System (M) Sdn Bhd
01.2022 - 12.2023
  • Delivered on-site and remote technical support for government agency clients including Majlis Keselamatan Negara (MKN), Angkatan Penguatkuasaan Maritim Malaysia (APMM), and RELA.
  • Involved in ICT equipment leasing and maintenance, including deployment, inspection, and servicing of laptops, desktops, printers, and networking hardware.
  • Conducted network planning and installation, including structured cabling, LAN setup, router/switch configuration, and connectivity testing at client sites.
  • Provided routine and preventive maintenance services, ensuring all leased ICT equipment functioned optimally and complied with service agreements.
  • Documented cabling layouts, equipment lists, and support activities for internal tracking and future maintenance.
  • Performed preventive maintenance on network cabling and connections to ensure signal integrity, reduce downtime, and prevent physical damage.

Education

Diploma - Technology Computer

Institut Kemahiran Tinggi Perda (Perda- Tech)
Seri Kembangan, Selangor
01.2022 - 12.2023

Skills

    Maintenance

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Additional Information

Muhd Zahiruddin Bin Zainal Abidin

Senior Network Engineer - Pre Sales

Sigma Rectrix Engineer (M) Sdn Bhd

+60 19-536 8034

zahiruddin@sigmarectrix.com


Peter Chan Kong Loong

Service Delivery Manager

Jos (Malaysia) Sdn Bhd

+60 12-211 0216

peter.chan@jos.com.my



Timeline

IT SUPPORT ANALYST

JOS MY SDN BHD
10.2024 - Current

Support Engineer

HPE Solutions (M) Sdn Bhd
12.2023 - 09.2024

Technician

Sigma Rectrix System (M) Sdn Bhd
01.2022 - 12.2023

Diploma - Technology Computer

Institut Kemahiran Tinggi Perda (Perda- Tech)
01.2022 - 12.2023

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