NUR MAZZUWANIE MAZNA BINTI ISMAIL
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible customer service, passionate about delivering outstanding quality and service. Offering 16 years of experience in the industry with a history of recognition for performance.
Overview
1
1
Language
19
19
years of professional experience
Work History
Customer Services Officer
GD Express Sdn Bhd
Muar, Malaysia
04.2010 - Current
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Achieved outstanding customer satisfaction through effective team management.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Addressed customer service enquiries quickly and accurately.
- Planned, organised and implemented special promotions based on customer requests, market trends and growth opportunities.
- Prepared detailed reports on team performance, customer satisfaction metrics, and service improvement opportunities.
- Created positive working environments by offering support and guidance to staff.
- Communicated requirements, next steps and results to prospective employees.
- Supported the HR Manager in strategic planning, contributing to long-term goals and objectives.
Customer Services and Sales Agent
Golden Horse Centre
Muar, Malaysia
09.2008 - 03.2010
- Processed sales transactions with accuracy, promoting special offers to maximise revenue and meet targets.
- Informed customers of promotions and special offers to increase sales and revenue.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain trust.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Recorded customer details in database for accurate tracking and reference. on the database to retain accurate records and enable tracking history.
Operator
STMicroelectronics
Muar, Malaysia
05.2007 - 12.2007
- Controlled machine settings to optimise speed and production output.
- Met production goals by managing time effectively, achieving deadlines and maintaining quality standards.
- Recorded daily operation logs, accurately documenting all relevant information for compliance purposes.
- Adapted to changing work conditions to support team needs. and in adherence to health and safety practices.
- Worked with maintenance teams to organise and coordinate maintenance sessions for machinery.
- Collaborated with other team members to handle assembly or sub-assembly of various components.
Education
GCSEs -
SMK Parit Bunga
MUar01-2006
Skills
- Customer relationship management
- Complaint resolution
- Inbound call management
- Sales transaction processing
- Performance reporting
- Database management
- Team management
- Strategic planning
- Communication skills
- Problem-solving
- Customer satisfaction
- MS Office Suite
- MS Office Suite
- Sales transaction processing
Languages
English
First Language
Hobbies and interests
- Team sports
- Volunteer activities
Timeline
Customer Services Officer
GD Express Sdn Bhd
04.2010 - Current
Customer Services and Sales Agent
Golden Horse Centre
09.2008 - 03.2010
Operator
STMicroelectronics
05.2007 - 12.2007
GCSEs -
SMK Parit Bunga