Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Nur Mas Affira ABD RAHIM

Executive Customer Service
B-10-16 PPR Pekan Batu Batu 5 Off Jalan Ipoh Kuala Lumpur

Summary

I think passion, desire, and experience over multiple fields of work makes me an excellent candidate. What I think puts me over the top of others is that I have a way of connecting with others I supervise and have a proven, successful track record. That goes not just for my subordinates but also the relationship with those above me. 110% is my work ethic and I am a student of my profession, which means I am always researching, schooling and looking for better ways to do the job. People seek jobs, I seek careers.


Incoterms 2020

By The International Chamber of Commerce (ICC)

Overview

11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Executive Customer Service

First Greenhill Logistics Sdn Bhd
Kuala Lumpur
05.2023 - Current

Last Drawn Salary : MYR 3,800
Reason for Leaving : Seeking Better Work-Life Balance
▪ Undertake ad hoc functions and related duties
▪ Handling enquiries from existing and new customers; domestic and international
▪ Prepare quotations and necessary shipping documents
▪ Correspondence with clients, service providers and internal team;
▪ Ensure smooth and timely sea freight process flow
▪ Interact with our customers in arranging their international shipments, meeting customer service standards
▪ Contribute to maintain good relationships with suppliers (ocean carriers, trucking companies and others involved)
▪ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
▪ Overseas communications, timely responses to emails and requests (internal and external)
▪ Escalation of problems to Management when necessary

Sea Freight Export Coordinator

Dachser Malaysia Sdn Bhd
Selangor
09.2022 - 03.2023

Last Drawn Salary : MYR 3,410
▪ Ensure smooth and timely sea freight process flow
▪ Ensure accurate and timely data entry into our operational system use our own system, Othello, on daily basis
▪ Ensure documents are timely sent and arrival notices communicated to overseas and customers
▪ Ensure accurate and timely client and vendors billing
▪ Interact with our customers in arranging their international shipments, meeting customer service standards
▪ Contribute to maintain good relationships with suppliers (ocean carriers, trucking companies and others involved)
▪ Meet compliance at all times to regulations internal and external in accordance with government regulations
▪ Understand department process flow, and looking for best practices to improve operational efficiency and productivity
▪ Ensure all customers standard operating procedures in place and updated
▪ Meet KPI standards in accordance with the Company’s procedures
▪ Overseas communications, timely responses to emails and requests (internal and external)
▪ Escalation of problems to Management when necessary

Shipping Executive

Hiwonder Sdn Bhd Kedah
Kedah
11.2020 - 09.2021

Last Drawn Salary : MYR 3,080
▪ Coordinate efficiently with Sales Team and Operation Team on shipment schedule
▪ Manage & monitor outgoing shipments, especially on departure date
▪ Liaise with factory to ensure smooth & timely container delivery
▪ Liaise with shipping agents & forwarding agents regarding shipments and documentations to ensure smooth shipping flow
▪ Prepare & handle shipping documentation and related export trade declaration. e.g., Shipping Instruction, Invoice, Packing List, Certificate of Origin, Forms apply from MITI
▪ Responsible to handle L/C shipments and submission to bank
▪ Update Sales Team and Accounts Department on shipping document status
▪ Prepare monthly shipment reports to the Management
▪ To meet & execute KPI as assigned by Management
▪ Keeps shipment tracking and filing documents accurately
▪ Undertake any other duties and responsibilities as assigned by Superior/Management

Admin & Shipping Executive

Uniko Calcium Carbonate, Sdn Bhd
Perak
09.2017 - 10.2020

Last Drawn Salary : MYR 2,800
▪ Handled telephone enquiries and prioritized urgent calls
▪ Scheduled and arranged meetings and parties, prepared and distributed meeting materials
▪ Managed and coordinated administrative coverage for team
▪ Liaise with government agencies in relation to government legislation affairs such as registration, licensing, permit renewal etc.
▪ Ensure general dispatching, mails/documents collection, bill payments, and bank-in, are properly executed
▪ Handle and prepare shipping documentations, clearance, and related operation
▪ Ensure compliance with customs regulation for all shipments especially when its involved Bank Letter of Credit
▪ Responsible in planning and monitoring to ensure timely departure and arrival of shipment
▪ To coordinate with inter-department, transporter, forwarder, for shipment arrangement to meet shipment schedule
▪ Selection of freight agents/ forwarders/ transporters and always ensure cost effective operations
▪ Timely submission, maintenance, updating and ensure report accuracy and other custom related documentation
▪ Liaise with custom/ MITI on regulatory/ exemptions/ duties/ and shipment clearance

Shipping Co-Ordinator

Maxconwide Logistics Sdn Bhd
Perak
05.2017 - 09.2017

Last Drawn Salary : MYR 1,500
▪ Create of job orders and process customer’s orders
▪ Coordination of export documentation
▪ Prepare and print shipping documents
▪ Perform customer services duties as necessary, maintaining good relationship with customers
and a good teamplayer
▪ Ad-hoc duties assigned by Management

HR Assistant

Prominent Synergy Sdn Bhd
Kuala Lumpur
06.2016 - 09.2016

Last Drawn Salary : MYR 2,100
▪ Monitor staff attendance, annual leave/unpaid/EL
▪ Supports human resources processes by administering tests, scheduling appointments, records and information
▪ Provides payroll information by collecting time and attendance records
▪ Submits employee data reports by assembling, preparing, and analyzing data
▪ Maintains employee information by entering and updating employment and status-change data
▪ Provides secretarial support by entering, formatting, and printing information
▪ Answers the telephone, relays messages, and maintains equipment and supplies
▪ Maintains employee confidence and protects operations by keeping human resource information confidential

Technical cum Admin Assistant

Onyx IES Sdn Bhd
Kuala Lumpur
11.2012 - 05.2013

Last Drawn Salary : MYR 2,300
▪ Keeping database up to date and managing the database using MS Office Access which contain tables that store information and specialists design ways in which that information will be presented, distributed, and accessed and decide which information to include in the database tables, how the tables will interact with each other, and create the queries that will enable users to access the information
▪ Ensuring that database meet other staff requirements
▪ Testing and modifying databases to ensure that they operate reliably
▪ Using candidate databases to match the right person to the client's vacancy
▪ Receiving and reviewing applications, managing interviews and tests and creating shortlist of candidates for the client
▪ Requesting references and checking the suitability of applicants before submitting their details to the client
▪ Briefing the candidate about the responsibilities, salary and benefits of the job in question
▪ Preparing curriculum vitae and correspondence to forward to clients in respect of suitable applicants

Receptionist Cum Admin Assistant

Mitra Energy Sdn Bhd
Kuala Lumpur
05.2012 - 11.2012

Last Drawn Salary : MYR 2,000

▪ To carry out the day-to-day administration of the front desk, including answering telephones, emails, the distribution of post and organization of outgoing mails, dispatch, and courier services

▪ To maintain a clean, safe, fully stocked, and well-organized work area
▪ To report to the House Management Department on any maintenance that needs attention at the Reception and Gallery area and follow through these maintenance issues when necessary
▪ To develop ability to work without constant direct supervision and always remain at the front desk
▪ Assist in planning meetings by providing administrative support
▪ Monitor use of supplies and replenish as and when needed
▪ Assist the Administrative Manager and another staff as directed
▪ Perform basic accounting by processes staff claims into company accounting system by following their project attended
▪ Prepare the payment voucher, check payment details (liaise with vendor & supplier) and issue cheque ontime

Education

Pudu English Secondary School, Kuala Lumpur
01.2006 - 12.2006

Penilaian Menengah Rendah (PMR)

3A 1B 3C

Senior Methodist Girl School, Kuala Lumpur
01.2007 - 12.2008

Sijil Pelajaran Malaysia (SPM)

6B 2C

Skills

    Strong freighting awareness and knowledge of logistic operation Strong knowledge in Microsoft Office Understand the transportation process and its interface with business, production & shipping process Effective time management is essential Strong critical thinking & ability to solve complex problem effectively Must be a highly organized individual with excellent interpersonal skills and the ability to network and develop relationship with shipping lines Organization Strong organizational skills Communication Teamwork Customer service Responsibility Time management Multitasking Set personal career goals Persuasive Speaking Skills Think of the most persuasive speaker in the organization Empathy Adaptability Ability to Use Positive Language Clear Communication Skills Self-Control Taking Responsibility Patience

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Additional Information

  • Expected Salary: MYR 5,000
  • Preferred Work Location: Kuala Lumpur, Selangor
  • Nationality: Malaysian
  • Possess Own Transport: Yes
  • License Type: D Class
  • Availability: Anytime

Timeline

Executive Customer Service - First Greenhill Logistics Sdn Bhd
05.2023 - Current
Sea Freight Export Coordinator - Dachser Malaysia Sdn Bhd
09.2022 - 03.2023
Shipping Executive - Hiwonder Sdn Bhd Kedah
11.2020 - 09.2021
Admin & Shipping Executive - Uniko Calcium Carbonate, Sdn Bhd
09.2017 - 10.2020
Shipping Co-Ordinator - Maxconwide Logistics Sdn Bhd
05.2017 - 09.2017
HR Assistant - Prominent Synergy Sdn Bhd
06.2016 - 09.2016
Technical cum Admin Assistant - Onyx IES Sdn Bhd
11.2012 - 05.2013
Receptionist Cum Admin Assistant - Mitra Energy Sdn Bhd
05.2012 - 11.2012
Senior Methodist Girl School - ,
01.2007 - 12.2008
Pudu English Secondary School - ,
01.2006 - 12.2006
Nur Mas Affira ABD RAHIMExecutive Customer Service