Nurmaisarah Binti Badli
Rawang
Summary
Dedicated and customer focused individual with a background in Diploma in Customer Service. Possess basic knowledge and skills in administrative tasks, data entry, document filing, record keeping, and Microsoft Office. Strong communication and interpersonal skills with the ability to handle customer inquiries professionally, manage tasks efficiently, and work well both independently and as part of a team. Eager to contribute and grow in an administrative or customer service role.
Overview
4
4
years of professional experience
Work History
Content Creator
SUNZPRO GLOBAL
Wangsa Maju
01.2025 - 09.2026
- Shot daily TikTok content for posting and audience engagement.
- Edited videos for daily publishing using standard platform formats.
- Hosted live sessions to keep viewers watching and interacting.
- Replied to customer direct messages to resolve questions promptly.
Genaral Clerk
QMZ ECOSCAPE SOLUTION
Ara Damansara
10.2024 - 01.2025
- Supported daily operations through consistent administrative assistance activities.
- Maintained filing systems and updated databases for dependable record retrieval.
- Managed calls, emails, and appointments to coordinate timely customer responses.
- Prepared documents and captured meeting minutes for accurate follow-up.
- Issued invoices and quotations to support sales and billing needs.
- Produced monthly routine reports to track ongoing administrative activity.
Adminstrator
SB GLOBAL RESORCES
Kota Warisan , Sepang
05.2023 - 10.2024
- Managed office filing and documentation using consistent attention to detail.
- Prepared reports and organised meetings to keep daily activity on track.
- Supported management by maintaining schedules and coordinating day-to-day calendar updates.
- Handled communication with external partners for clear, timely information.
- Packed parcels carefully to preserve presentation and correct order fulfilment.
- Replied to customer enquiries with clear, helpful responses.
Passenger Service Officer
Pos Aviation
KLIA 1
11.2022 - 05.2023
- Managed complaints using calm, clear communication and practical problem-solving steps.
- Met service time and quality targets through consistent daily performance.
- Assisted passengers with special needs using patience and clear guidance.
- Assisted passengers during check-in and boarding to keep journeys smooth.
Education
Diploma of Higher Education - Diploma in Customer Service and Basic Cabin Crew
AZ TRANING CENTRE
Petaling Jaya01-2022
Skills
- Video editing and content marketing
- Social media management and audience engagement
- Customer service and support
- Administrative support and office administration
- Communication skills and management
- Problem solving and creative thinking
- Task prioritization and time management
- Live broadcasting and scheduling coordination
- Document management and report preparation
- Attention to detail and data entry
- Team collaboration and client relationship management
- Office administration
- Document management
- Time management
- Data entry
- Microsoft Excel
- Scheduling coordination
- Report preparation
- Communication management
- Attention to detail
- Team collaboration
- Client relationship management
- Administrative skills
- Mail handling
- Reception management
Timeline
Content Creator
SUNZPRO GLOBAL
01.2025 - 09.2026
Genaral Clerk
QMZ ECOSCAPE SOLUTION
10.2024 - 01.2025
Adminstrator
SB GLOBAL RESORCES
05.2023 - 10.2024
Passenger Service Officer
Pos Aviation
11.2022 - 05.2023
Diploma of Higher Education - Diploma in Customer Service and Basic Cabin Crew
AZ TRANING CENTRE