Nurlina Md Zaki
Liaison Executive
Ampang
Summary
Highly organized, efficient and communicative Liaison Executive with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Liaison Executive
Boustead Holdings Berhad
Petaling Jaya, Selangor
8 2022 - Current
- Provide comprehensive secretarial, administrative, and logistical support.
- Maintained confidential records in accordance with company policy and legal requirements.
- Manage and coordinate Executive Vice President's (EVP) appointments, travel arrangements including flight booking, accommodations, transportation, and expense claims.
- Attending to, process, record, and filing incoming and outgoing mails, internal and external correspondences, and documents.
- Coordinated events and meetings with internal and external stakeholders to better understand needs and address concerns.
- Preparation of memo and record keeping of admin/finance related matters from Group Finance for department's operation, including payments disbursement to external parties in a timely manner.
- Conducted research to identify potential partnerships that would benefit the organization.
- Created and maintained filing systems, both electronic and paper-based, for easy access to information.
- Maintains office operations by overseeing the acquisition, distribution, and storage of company supplies and shared support services.
- Assist in several high-level meetings preparation (logistical and IT setup readiness).
- Facilitated the smooth transition of new joiners into the organization through comprehensive onboarding processes.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Collaborated with other departments, identifying and addressing areas needing improvement.
Administrative Assistant (Temporary Contract)
ExxonMobil Business Support Centre Malaysia Sdn Bhd
Kuala Lumpur, Kuala Lumpur
08.2021 - 06.2022
- Provide extensive administrative support to 2 departments with total of 250 staff.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported managers and executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- New hire arrangements: Laptop, IT peripherals, smart card, building access.
- Creating purchase requisition through SAP and liaising with buyers for purchase order creation.
- Provide coordination in staff training enrollment with vendors and liaise with HRD Corp for training grant application.
- Interview arrangements with potential candidates.
- Organizing personnel movement and maintain updated headcounts.
- Assist in internal event management and team collaboration.
- Act as point of contact for internal and external parties.
- Managed 5 expense reports daily for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Business Administration Executive Cum Internal Control Management Auditor
Aqina Group of Companies
Pekan Nenas, Johor
09.2017 - 03.2021
- In charge of Aqina Group sales and development department by coordinating, monitoring, and analyzing daily sales performance, stock balance, marketing materials, monitor customer order receiving and coordinating with all respective departments.
- Working closely with Group Finance Manager in credit control management and liaising with attorneys for legal actions.
- Evaluate internal control systems, identify shortcomings, and recommend suitable changes to top Management.
- Work with range of documents (forms, memos, policies, and procedures), compiling internal control reports and preparing presentations for senior managers and CEO.
- Monthly management audits to verify whether departments follow the established procedures.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Established and implemented departmental policies, goals and objectives.
- Managing warehouse inventories and maintaining accurate purchase and pricing records.
- Collaborated with back-office team members to facilitate seamless business execution.
- Reviewing, comparing, analyzing, and approving products and services to be purchased.
- Act as second Personal Assistant to CEO.
HR & Admin Assistant
Wilmar GBS Sdn Bhd
Bayan Lepas, Penang
04.2013 - 11.2013
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with recruitment efforts, successfully filling open positions in a timely manner.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Issuance of letters (pre-employment, offer letter, confirmation, acceptance of resignation, etc.).
- Organized new employee orientation schedules for new hires.
- Developed and maintained HR policies and procedures.
- Monitored HR email by sorting out any email received (e.g., resumes).
- Maintain E-Leave system (add new user, add approver, monitoring all applied leave).
- Maintain approximately 100 employee's databases in MyPay system.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Insurance endorsement for new hires.
- Prepare HR monthly report and provide updated staff list every month for outpatient purpose to panel clinic.
- Answered and redirected incoming phone calls for office.
Human Resource Officer
ITG Electronics Malaysia Sdn. Bhd.
Tampoi, Johor
02.2012 - 08.2012
- Coordinate staff recruitment and selection process to ensure timely organized and comprehensive procedure is used to hire contract workers and staff - this includes providing advice and assistance to supervisors on contract workers and staff recruitment by preparing notices and advertisements for vacant staff positions.
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
- Provide information and assistance to contract workers, staff, and supervisors on human resources and work-related issues such as providing explanations on employment standards and legislation such as workers compensation and benefits.
- Administering and maintaining contract workers and staff records.
- Monitor contract workers' performance and attendance activities - including monitoring daily attendance.
- Responsible for general office administration including stationery stock management and office cleanliness.
Operation Officer
Mahabuilders Berhad
Johor Bahru, Johor
07.2010 - 02.2011
- Responsible for rental management of all Mahabuilders' assets for rental which is in Gelang Patah, Plentong, Senai Industrial Park, and Pandan City 4-storey shop lots.
- Responsible for servicing existing tenants and developing new prospects
- Responsible for maintaining customer relationship by handling proposals, complaints and suggestions from customers and existing tenants.
- Responsible for handling documentations procedures for existing tenants which includes letter of offer, Tenancy Agreement, defects, complaints, and proposals.
- Responsible in Marketing through advertising and other marketing tools to meet clients' needs such as rental price, shop lot's condition etc.
- Liaise with appointed panel lawyers with regards to rental legal matters such as breach of Tenancy Agreement terms and conditions (e.g., default in making rental payment, etc.).
HR & Admin Clerk
SII Instruments Technology Johor Sdn Bhd
Johor Bahru, Johor
02.2010 - 07.2010
- Responsible in maintaining liaison with Government including KDN, Immigration, Labor Office, etc
- Handling Immigration matters for foreign workers and expatriates (Employment Pass, overseas recruitment, application to KDN, FOMEMA medical checkup, etc.)
- Responsible for conducting interview / walk in interview for part time & fulltime positions.
- Responsible for preparation and provision of training and orientations.
- Assist in updating manpower requisition requested by departments.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Trained new staff on company procedures effectively contributing to their integration into the team.
- Responsible in handling administrative tasks which consist of employees' overtime transportation, hostel administration, transportation of workers and expatriates, etc.
- Handling complaints from various levels of employees in timely manner.
- Responsible for organizing and maintaining availability of office systems and hardware such as photocopier, fax machine, printer, notebook, projector, video conference, and so forth.
- Issuing uniforms, locker key and medical chit to workers.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Education
Diploma - Business Studies
Universiti Teknologi MARA
01.2005 - 12.2007
BBA - Human Resources Management
Universiti Teknologi MARA
01.2008 - 12.2009
Skills
Human Resources Admin
undefinedAdditional Information
- Good in communication, collaboration, interpersonal skills, and a dynamic team player.
- Good sense of responsibility, self-motivated, positive attitude, result oriented, confident, and good personality.
- Active, flexible, loyal, and open-minded person.
- Always ambitious to learn new things from others.
- Interact with various levels of employees.
- Able to perform individual and teamwork tasks with minimal supervision.
Languages
Malay, English
Native language
Malay
Proficient
C2
English
Advanced (C1)
References
References available upon request
Software
Microsoft Office
Microsoft Teams
Google Workspace
Work Preference
Work Type
Full TimeWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant (Temporary Contract)
ExxonMobil Business Support Centre Malaysia Sdn Bhd
08.2021 - 06.2022
Business Administration Executive Cum Internal Control Management Auditor
Aqina Group of Companies
09.2017 - 03.2021
HR & Admin Assistant
Wilmar GBS Sdn Bhd
04.2013 - 11.2013
Human Resource Officer
ITG Electronics Malaysia Sdn. Bhd.
02.2012 - 08.2012
Operation Officer
Mahabuilders Berhad
07.2010 - 02.2011
HR & Admin Clerk
SII Instruments Technology Johor Sdn Bhd
02.2010 - 07.2010
BBA - Human Resources Management
Universiti Teknologi MARA
01.2008 - 12.2009
Diploma - Business Studies
Universiti Teknologi MARA
01.2005 - 12.2007
Liaison Executive
Boustead Holdings Berhad
8 2022 - Current