Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Nur Khaleeda Khazizan
HR Admin
Kuala Lumpur
Summary
Overview
9
years of professional experience
Work History
Zhou Management SDN BHD
HR Administrator
11.2022 - Current
Job overview
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Reduced time spent on administrative tasks by automating key processes.
- Supported company growth by collaborating on workforce planning efforts.
- Facilitated conflict resolution for a harmonious workplace environment.
- Preapare payroll in SQL system.
Medijaya Clinic
Customer Service Cashier
04.2022 - 06.2022
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Used POS system to enter orders, process payments and issue receipts.
Malaysia Airport Holding Berhad
Airport Customer Service
09.2019 - 05.2020
Job overview
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Ministry Of Youth And Sports
Student Affairs Assistant
07.2015 - 08.2018
Job overview
- Maintained accurate records of student interactions within appropriate databases for tracking purposes.
- Facilitated resolution of student concerns through mediation sessions between peers or with faculty members.
- Developed strong relationships with parents and families to support collaborative problem-solving efforts when needed.
- Supported the academic success of students by providing timely and comprehensive advising services.
- Organized various workshops on topics such as time management, study skills, and career planning, leading to improved student performance.
- Assisted in the development and execution of orientation programs, ensuring a smooth transition for new students.
- Contributed to the creation of effective marketing materials for Student Affairs initiatives, increasing event attendance rates.
- Coordinated campus-wide events promoting cultural awareness, inclusivity, and diversity.
- Managed filing system, entered data and completed other clerical tasks.
Education
Uitm LenduAlor Gajah, Melaka, Malaysia
High School Diploma
04.2001
University Overview
Skills
Human Resources Information Systems
Health and Safety Regulations
Payroll Processing
HR policies development
Employee Relations Management
Microsoft Office
Self Motivation
Multitasking Abilities
Organizational Skills
Problem-Solving
Teamwork and Collaboration
Customer Relationship Management
Multitasking
Languages
Malay
Native language
Chinese (Mandarin)
Advanced
C1
English
Proficient
C2
Malay
Proficient
C2
Indonesian
Upper intermediate
B2
Timeline
HR Administrator
Zhou Management SDN BHD
11.2022 - Current
Customer Service Cashier
Medijaya Clinic
04.2022 - 06.2022
Airport Customer Service
Malaysia Airport Holding Berhad
09.2019 - 05.2020
Student Affairs Assistant
Ministry Of Youth And Sports
07.2015 - 08.2018
Uitm Lendu
High School Diploma
04.2001