Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
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Nurjeha Binti Muhd Shafiq Zulhilmi Kee

Trust & Safety Quality Assurance Team Lead
Cyberjaya,Selangor

Overview

5
5
years of professional experience
1
1
Certification
3
3
Languages

Work History

Quality Assurance Team Lead

Accenture
Kuala Lumpur, Kuala Lumpur
3 2023 - Current
  • Led a team of QA analysts, ensuring adherence to established testing procedures and timely completion of projects.
  • Act as a liaison between the Global QA Lead and QA Team, providing insights and solutions for QAs and quality-related matters
  • Prepare comprehensive Root Cause Analysis (RCA) reports in response to client requests
  • Updated training database to help resolve common issues.

Quality Analyst (Korean Speaker)

Accenture
Kuala Lumpur, Kuala Lumpur
09.2022 - Current
  • Administered 200 internal quality audits and assessed results to inform corrective action measures weekly.
  • Facilitate feedback sessions with the team, addressing errors, clarifying knowledge gaps, and promoting continuous improvement
  • Collaborate with clients during co-working sessions to discuss and resolve complex cases
  • Conducted thorough root cause analyses on recurring errors, resulting in implementation of effective corrective actions.

Senior Trust & Safety SME (Korean Speaker)

Accenture
02.2021 - Current
    • Led training sessions for new and existing staff, ensuring their understanding of updated policies and workflow changes
    • Offered timely assistance to agents encountering workflow difficulties, contributing to the team's operational efficiency
    • Collaborated with clients during co-working sessions and addressing challenging tickets
    • Provided language support through translation of videos and email attachments, to assist the team in making the best decisions.

Copyright Operations Associate (Korean speaker)

Accenture
04.2020 - Current

Copyright Operations Associate (Korean speaker)

Terrabit Consulting
06.2019 - 04.2020

Education

Bachelor's Degree - Linguistics, Korean

Griffith University
Brisbane, Australia
04.2016 - 2018.04

Skills

Quality Assurance Analysis

Certification

Google Data Analytics

Awards

  • ANU Engage Asia Award
  • Certificate of Achievement
  • Certificate of Excellence
  • 2016 Griffith Award for Academic Excellence

Timeline

Google Data Analytics
01-2024

Quality Analyst (Korean Speaker)

Accenture
09.2022 - Current

Senior Trust & Safety SME (Korean Speaker)

Accenture
02.2021 - Current

Copyright Operations Associate (Korean speaker)

Accenture
04.2020 - Current

Copyright Operations Associate (Korean speaker)

Terrabit Consulting
06.2019 - 04.2020

Bachelor's Degree - Linguistics, Korean

Griffith University
04.2016 - 2018.04

Quality Assurance Team Lead

Accenture
3 2023 - Current

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Nurjeha Binti Muhd Shafiq Zulhilmi KeeTrust & Safety Quality Assurance Team Lead